- Report: #963412
Report - Rebuttal - Arbitrate
Complaint Review: CSA Travel Protection
CSA Travel ProtectionP.O. Box 939057 San Diego, California United States of America
CSA Travel Protection CSA Travel Protection Don't waste your money - they will do it for you San Diego, California
*Author of original report: Travel Insurance Scam
*UPDATE Employee: We apologize for your experience and agree it was unacceptable
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Once I was discharged from the hospital, being in a city away from home and with no transportation and recovering from surgery, I took taxis to the local Fedex office to print, sign and fax them their medical claims and travel expense forms, and even though their policy claims to cover local transportation, they refused to reimburse any expenses incurred, medical or local travel, claiming they were not covered.
It was very important for me to return home to Maryland to follow up with my doctors, CSA offered no help or assistance whatsoever rebooking my return flight, telling me over and over they were trying to figure out the best way for me to get home. After a week of asking for their help, I finally made and paid for my own return flight to MD as I had to keep informing them the only way I was going to get home was to fly home.
The day before my flight after I continuously told them they provided no assistance whatsoever, they upgraded my reservation and offered wheel chair assistance. I would still be in Minnesota while they tried to figure out how to book a flight for me. I assembled 25 pages of receipts and faxed them only to be told I had to mail them to CA! They recanted and then said a fax was ok and then denied payment of all expenses besides my air change fee. They caused me tremendous stress after enduring heart bypass surgery and were difficult and unreasobable to deal with. Horrible experience.
This report was posted on Ripoff Report on 11/01/2012 05:18 PM and is a permanent record located here: http://www.ripoffreport.com/r/CSA-Travel-Protection/San-Diego-California-92193-9057/CSA-Travel-Protection-CSA-Travel-Protection-Dont-waste-your-money-they-will-do-it-for-y-963412. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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