• Report: #1041270

Complaint Review: California DMV

  • Submitted: Sat, April 06, 2013
  • Updated: Sat, April 13, 2013

  • Reported By: Jane — Irvine California
California DMV
Internet United States of America

California DMV Registration Nightmare, Internet

*UPDATE Employee: Clarification

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I'm from California and moved to WA for a few years.  Came back to California so had to register my car here again.  Registered the car and everything was good until several months later when I received a "Notice of Intent to Suspend Registration in 30 Days" (or whatever it's called).  Turns out, they were going to suspend my registration for not having auto insurance.  I have never, ever been without auto insurance. 

I contacted my insurance company - they said they report weekly to the DMV - and the would make sure to fix the problem.  30 days later I received a notice that my registration was expired due to no auto insurance and I was not to drive the car (as if).  I called my insurance company again - the guy was smart enough to tell me to check the VIN on the registration.  Sure enough, it didn't match.  I double checked the form I filled out to register the car (of course I kept a copy), and I wrote down the VIN correctly. 

This started my nightmare with the California DMV.  I called the Sacramento office many, any times and was told many, many different things re how to fix this.  Finally, one employee managed to get the suspension lifted and said all you have to do is a VIN verification at the DMV.  I thought I might as well register the car a little early while I was there.  I stood at the Costa Mesa DMV for over 3 hours after doing the VIN verification while the employees meandered around slowly.  The lady took my money, gave me stickers and said the registration would have to be mailed from Sacramento.  The registration never showed up. 

I called the Sacramento office weekly - sometimes twice a week - for 2 1/2 months straight - always getting a different person with a different story.  Registration never arrived of course.  I also wrote 2 letters which were ignored, and I sent 2 emails through the DMV website which were all ignored.  On 3 separate occasions, I was told by 3 separate Sacrament DMV employees that I would receive a call back "within 5-7 business days" to correct this issue.  Not one call ever came in - it was a lie to get me off of the phone.

I finally got online and contacted the agency that oversees the California DMV and emailed a complaint.  Got a response and low and behold, got an email from a "supervisor" at the Sacramento DMV apologizing and promising to fix the problem immediately.  Once again, the registration never arrived.  I ended up having to email this "supervisor" (and copying the lady from the agency that oversees the DMV).  The "supervisor" even lied once, saying it was mailed out on a certain date - of course it never arrived - because it was never mailed.  She said she would print it again and mail it out again.

Guess what - I received it in the mail today and - - - - wait for it - - - - the DMV got the VIN wrong again!!  They mixed up a few other numbers!!

Everything you hear about "protected" jobs for people who work for the State of California couldn't be more true - what a joke - I would have been fired long ago for this type of behavior.  Mind you, they took my money darned fast - just never gave me what I paid for.  The California DMV stole my money.  Not to mention the time I have spent trying to fix their stupid, sloppy protected employee mistakes. 

This report was posted on Ripoff Report on 04/06/2013 03:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/California-DMV/internet/California-DMV-Registration-Nightmare-Internet-1041270. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee



Let me see...where should I begin?

!) DMV never, ever hands a customer their tags without handing them the registration.  The stickers are numbered indicia and must have a paper trail when issued.  When a sticker is issued the registration card is printed simultaneously with the sticker number printed on it.  

2) There are several call centers through out California. I doubt if you even talked to anyone in Sacramento.

3) Who oversees DMV? What agency did you contact? I noticed you left this information out of your rant.

4) If you kept copies of the paperwork you turned in and one mistake had already been made ~ Why didn't you compare the VIN written on the verification vs the VIN on the paperwork?  And did you check the VIN on the vehicle itself? If TWO DMV employees checked the VIN on the vehicle itself and you haven't checked the VIN on the vehicle then I'm thinking that you are the one in error. 

DMV makes mistakes every single day. The employees are human just like you are. They make typos, they transpose numbers and letters ~ just like everyone else.  DMV employees are not protected by anything other than the same labor laws that apply to every other person working in California. There are days when I get so frustrated with the errors that are created and can't be fixed without a bunch of bs red tape. I want to scream and I've even wanted to walk away from the job. 

"meandered slowly around"??? Are you serious? Now you're criticizing the pace that people walk?  Let me ask you something. How fast do you walk while doing your job every day? Do you or have you ever worked in customer service? Dealt with up to 500 customers a day? Some DMV offices see up to a 1000 customers a day. Anyone that expects zero errors to occur in an office that deals with that many customers a day definitely has rocks in their head. And we are talking about customers that walk into DMV with very little paperwork, very little information and sometimes don't even know what they are looking for.  

Unfortunately everyone that walks into DMV is in a hurry. They want everything now and they don't want to take responsibility for any part of their transaction. They want their number fast so they fill out the paperwork handed to them quickly and many times illegibly. We hand them the completed registration or license/id receipt and ask them to read it to make sure everything is correct. They glance at it and say yes and rush off. A month later they are back in the office blaming DMV because they didn't get their title or their new id.  You see the consumer is perfect, they don't make mistakes. At least they won't admit to the mistakes they make. It's easier to blame DMV.

The call centers answer over 6.5 million calls a year. And they don't call back in 3-5 days, they can't leave until all calls are returned that day. 

Had you written your complaint in this forum without the embellishments I would've been behind you 100%. But your complaint isn't credible because of the half truths.
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