So I just moved here to California and I set up my computer to help me get settled in. I signed with aol and it had been a couple of years since being online.
Every time you try to get off the phone with a customer service rep they try to redirect you by telling you about some freebie that you've qualified for but they don't give you much info so that you say "ok" to find out what its all about.
Then your connected to an associate who is going to "tell you how to receive" the (scam). I believe at that point I was probably then connected to the actual scam company.
I remember the enticing offer was for a $200 Home Depot card for trying their services and if I wanted to cancel within 30 days I could or I would be charged some outrageous amount but I knew I was going to cancel so I let them charge me $3.95 but not before drilling the telemarketer with 20 questions.
I even asked to speak to her supervisor because when I gave my check number she said I had to give my debit card number and that they couln't take a check.
I said well why is it that you can take my debit card but not my check, it's for the same account number. It seemed a little strange but I asked for the supervisor and she put him on.
After round and round of excuses or just good comebacks I did ask how they were connected to Home Depot and he said they were running the promotion for Home Depot and gave me a 1-800 # for Home Depot so I thought ok maybe I'm just paranoid.
WRONG! Never received anything in the mail and of course misplaced whatever info I originally had to call them back. So this all happened at the end of February and about two weeks ago I see a withdrawl from my account for $149.00 with no info regarding it.
I obtained the company info from my bank and called them up. The name was not the same name they told me when I spoke with them and I even had to pry what type of business it was, from the customer svc. rep.
Anyways, I told her I wanted my money back, I did not remember authorizing her company to take funds from me and did she have a date when I may have talked to them so I could remember something about the company.
Getting info from this girl was difficult especially when she spoke with broken english.
They sent me a Check Authorization Form to fill out and send back which is how I got an address. I'm just afraid it might get lost in the mail so I'm going to send it certified and I'm going to not only request the $149.00 but also the $3.95 since I didn't even get a so much as a "post card" or a "screw you letter".
I am also going to call the bank and let them know what I discovered on this website and see if they recomend a different rout before mailing in the so-called "Authorization Form".
I'm thinking Call One might use this process so by the time you call to check up on the refund they can say they didn't receive it or use stall tactics so that you go past the 60 days to reclaim your money. Either way I will be on top of whatever I have to do to get the money back.
The freaking scam artists need to be stuffed into one bldg. and a large bomb dropped on them. Maybe that would satisfy alot of people who have been taken advantage of. And don't get me started on the spammers, hackers, phishers and so on.
I got more programs protecting my pc than what I got running on my desktop. And I still seem to get trojans. Go Figure! Absolutely rediculous.
And all you aol customers out there, just say no when they try to pass you off. Whether your calling for help or online with a live tech. And stand firm with the no's.
God Help Us! What's this world coming to.