• Report: #172371

Complaint Review: Car Care Extended Warranty - VEHICLE OWNER WARRANTY NOTFICATION CENTER

  • Submitted: Thu, January 19, 2006
  • Updated: Mon, August 23, 2010

  • Reported By:Des Moines Iowa
2375 East Camelback Road (5th Floor) Phoenix, Arizona U.S.A.


*UPDATE EX-employee responds: He Stole From Me Also

*UPDATE EX-employee responds: This company is a scam..and not Customer Service Oriented..

*Author of original report: I FINALLY got my money

*Author of original report: I figure at this point

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I got a postcard in the mail for extended car warranty. My current warranty expires in Feb. 06 so I thought it would be nice to have it. I contacted car care and talked to Kevin Krump. I didn't have the money the exact date that I called and didn't get paid until the following week. He said they could withdraw $284 from my account on Oct.5th 2005(the day I got paid) I told them that would be ok.

It turns out they took the money from my account on Oct. 3rd. I did NOT have money in my account to cover it. The bank covered it BUT I was charged a $30 NSF fee. I called car care and told them they were supposed to withdraw the money on the 5th NOT the 3rd. They told me oh well.

They took out $97 on Oct. 21st. On Oct. 31st(10 days later), they took out another $97 - I didnt have money in my account to cover it - bank covered it but got a $30 nsf charge.

I called car care and asked why they withdrew another $97 because they already took out $97 10 days earlier. They said they were sorry and it wouldn't happen again and that the next payment wouldnt be until mid December.

On Nov. 7th they took out another $97. I didn't have money in my account. Tthe bank covered it BUT again was
charged another $30 nsf fee. I called and they again apologized and said it wouldn't happen again and my next payment will be deducted in Jan. 06. I asked them if they could send me a bill in the mail or if i could make payment online so that I will have money in my account.

Kevin assured me that it wouldn't happen again and that everything was taken care of. I asked if I could get reimbursed with the nsf fees and I was told that they were going to issue me a check. Nov. 14th comes around(7 days later and they again take out $97. I don't have money in my account. The bank covers it but I am again charged another $30 nsf fee.

I just started a new job and this happened at a bad time. I had written a couple of other checks that I had money for BUT because they took out $127 ($97+$30 nsf fee) - 2 other checks bounced and got $60 (2 $30 nsf fees for those checks as well). I started a new job and it takes an extra week to get that first check.

My account is overdrawn $500+ dollars. I go to a check checking place to post date a check to get my account to a positive balance. I called car care again and this time they said they will send me a check for $191 to cover my fees. I asked for Kevin (they said he was no longer working for them or is working in a different department.

I talk to Dawn. I fax her my bank statments and fill her in and she says everything should be taken care of. On Nov.21st they take out ANOTHER $97 - I DON'T have money in my account - the bank covers it but am charged a $30 NSF fee. I call again to complain and they FINALLY suspend my account. She says there was a glitch in the system. I ask for a refund and she says she will send me a refund for $381($284+$97).

I told her that I made 5 payments of $97 and also want to be compensated for $210(7 nsf charges). She told me that I only made 1 payment - the other 4 payments weren't made/covered. I sent her my bank statement and called my bank and had them fax info to car care proving they covered the payments.

Everytime they made a withdrawal - my account was overdrawn and was charged $127, 4 times. I was promised a check to cover my bounced fees BEFORE thanksgiving and still dont have it. I called in the beginning of December, I was told that my $194 check would be sent out before or on Dec. 15th. I still don't have it. The phone # has been disconnected.

I did some research on the internet and found this.
Ohio Attorney General Jim Petro has filed suit against an Arizona company for using deceptive advertising tactics that misled consumers into believing the company was associated with the consumer's auto dealership or the manufacturer of their car.

The lawsuit also alleges that Car Care Warranty, LLC of Phoenix (doing business as Vehicle Owner Warranty Notification Center) telemarketed in Ohio without being registered with the Attorney General as a telephone solicitor. "Our investigation turned up unfair and deceptive advertising and telemarketing practices by this company," Petro said. "Ohioans have suffered due to these bad business practices and I intend to fight for their rights under Ohio law."

An investigation uncovered violations of Ohio's Consumer Sales Practices Act (CSPA) and Telephone Solicitation Sales Act (TSSA) in Car Care's use of direct mail and telemarketing to sell extended service contracts for automobiles. The investigation also revealed that the company is not associated with any auto dealer or manufacturer and that the advertising and sales pitch misled consumers.

Car Care also violated the TSSA by not registering as a telephone solicitor with the Attorney General's Office, failing to maintain a $50,000 surety bond, and not getting written permission from consumers before they billed them for the extended service contracts.

Consumers' complaints state that the extended service contracts would cost approximately $2,000, with a $400 down payment usually required.Some complaints allege that consumers did not receive the contracts in a timely manner or that Car Care did not honor requests for refunds.

Petro is requesting that Car Care reimburse all consumers who have been damaged by the actions of the company, pay a civil penalty of $25,000 per violation for any CSPA violations, and pay a civil penalty of up to $25,000 for each TSSA violation.

I also found on http://www.ripoffreport.com/ that several people have been ripped off as well. one person claims that he used to be an isider and that it is a scam.other people havent been able to get their money back and one person also says that they didnt acknowledge payments. Another person says they have had 10 different #s (they keep getting disconnected) and read somewhere they really dont have a policy in place and that if I take my car in and they do the work(which would be covered by warranty I would have to pay the ENTIRE amount because there is no policy).

I would like to get the money I paid to this company $284 + 5 payments of $97($485) + 7 $30 nsf fees ($210) ($210+$485+$284)=$979 (it would be nice to get something also for the stress and financial problems as well as hurting my credit. Becuase my account was always overdrawn and I didn't have money, it made me cut back on other things/entertainment. I called my bank to make sure they wouldnt close my account! Most banks don't like to see that many bounced checks in a month

I FINALLY got a hold ok Kevin at 866-940-7233 and ask for a FULL refund and he says he needs something in writing and that I would have to put my request on a paper and sign in and mail it because they dont have a fax machine. I do this and now can't get a hold of them. The number isn't accepting calls.

I send my info to the ohio attorney general office since they have a lawsuit against them. I also send the info to iowa attorney generals office. I was told to contact the better business bureau which I did. I get an email from them saying that they can't help me and to contact the arizona attorney general which I did.

I'm waiting to hear back from him now. Since 2004, there have been 110 complaints against the company and 81 in the last year. Here is some info I found. I would like to get my money back $769 back and would also like to get the money I had to cover for the nsf fees. I'm NOT giving up but it doesn't look good.

I wish I would have researched them before signing up with them. I learned my lesson - I will do this in the future.

Additional addresses for this company include:
2375 E. Camelback Road (former), Phoenix, AZ 85016; 4742 N. 24th St. Suite 360, Phoenix, AZ 85016 and 9419 E. San Salavador Dr. #105, Scottsdale, AZ 85258

Additional phone numbers for this company include:
(866) 682-9282, (866) 778-1001, (866) 940-7233, (877) 208-4535, (877) 456-6052 and (877) 647-9257.

This company also does business as:

Does anyone have any NEW numbers/addresses - ways to get ahold of car care/extended warranty or wahtever it is they are calling themselves.

Des Moines, Iowa

STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, it's paid for!

This report was posted on Ripoff Report on 01/19/2006 12:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/Car-Care-Extended-Warranty-VEHICLE-OWNER-WARRANTY-NOTFICATION-CENTER/Phoenix-Arizona-85016/CAR-CARE-EXTENDED-WARRANTY-CAR-CARE-WARRANTY-COGENT-FINANCIAL-GROUP-NATIONAL-VEHICLE-172371. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE EX-employee responds

He Stole From Me Also

AUTHOR: Whenunume - (U.S.A.)

This situation did not happen to me, but being an ex-employee (04/2009)..I know about the "check's in the mail" lies.  I am sure a LOT of other ex-employees and even more consumers that have dealt with John Common know about this one. 

I worked for him for 2 1/2 weeks, I got paid for 5 hours.  I was fired because I had an asthma attack and had to go to the ER instead of work.  He said it was a "no call no show", I called left messages, and text several times also, in which my immediate supervisor, Sean, text me back.  When I back to work, Dr.'s note in hand, I'm informed I no longer work there and "the check was mailed this morning (Friday).  I should have it Tuesday..yeah right! 

 I waited weeks..finally, I filed suit and won..He owed me $320, the judge awarded me $1260.  He forgot his checkbook that day..."Check's in the mail".  Isn't this how it started? 

Never saw a dime..then taxtime comes,  I get a notice from IRS stating that he said he actually paid me.  Now I know screwing around with the IRS like that is illegal and I believe fraudulant.  John Common should be in prison, as many people he has ripped off, lied to, and who really knows what else.

Please pursue this matter in the courts, somebody has to stop the thief.  I ended up homeless because of John Common and now it seems impossible to collect a judgement that the Judge, here, in Arizona, awarded me.  He's done it so many times, he's practiced, he knows nothing will happen. 

 I do have a question though...Could all of us who he has ripped off, get together in a class action suit and do something about all the money he has stolen from all of us?

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#2 UPDATE EX-employee responds

This company is a scam..and not Customer Service Oriented..

AUTHOR: Amy - (U.S.A.)

I recently got a job at this company located in Scottsdale, Az.With the economy the way it is,I didnt know what I was getting into.They make it seem like your taking inbound calls,but when you take the calls its on a automatic dialer,so they trick you.They are in a little small office crammed with like 10 people,and they cuss and treat people like crap.I was there only 12 hours and I never went back.It was bogus! I am a Customer Care Professional and treating people that way is not in my nature.There actual company name is called INQUB8.They told me that they were a brand new company.Now I know better by reading these other peoples reports.I was suppossed to get a check I thought for the hours I stayed by law, but I emailed them and have not heard a thing..they owe me $110 dollars.Thats alot of money for someone currently unemployed.We need to educate people about scam companies like these to put them out of business!!! Also they have a paper at each desk of states we cannot call,That dawned on me that maybe those were states they had lawsuits from.I asked them what that was about and they told me some bogus answer that sounded doctored up.Also in training they told us that they are constantly rewriting the script, to make it sound easier to get the sale.When I read it,it was full of typos.I had to rewrite it the way I wanted it to sound.So it didn't sound rude..

Anyways I hope this helps a little to hang up when they call.
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#3 Author of original report

I FINALLY got my money

AUTHOR: Mark - (U.S.A.)

I continued to try to call Car Care, 90% of the time was UNSUCCESSFUL. Most of the time you call it will say transferring to an attendant and that the mailbox was not accepting calls or was full. I did get through once and was able to leave a message - i was SHOCKED. i left them my phone number but never got call back (BIG SURPRISE). i called again and talked to Kevin Krump.he said the check had been issued and sent out over 2 weeks ago and to call back the next day to see what he could find out. he said they might have to put a stop payment on the check.

i tried calling back the next day and wasnt able to get ahold of them BUT the next day the check showed up. it was in a fedex envelope. it was for $611.88. i called car care and THANKFULLY was able to get ahold of Kevin to let him know I got the check and NOT to put a stop payment on it. I deposited it in my bank. I deposited the money in my account. I was told i would also be getting a gift certificate to Outback steak house which i never recived BUT at least I was able to get my money.

Thanks to the people at the attorney generals office in Iowa and the people that were able to help me get my money back. It was a LOT more work and effort and took alot longer then i would have liked to get my money back. good luck to the rest of you hoping to get your money back.
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#4 Author of original report

I figure at this point

AUTHOR: Mark - (U.S.A.)

I contacted my attorney general office in Iowa and they were able to get ahold of them. John Common(I think that is his last name) talked to me. He said he would send me a refund of $611 but would NOT refund my $210 in NSF bounced check fees. He wouldnt give me the full refund of $769 ($284 first payment and 5 paymnets of $97) becuase I used the service for 3 months and they dedcuted that.

I figure at this point $611 is better then nothing. He asked me why I contacted the better business bureau. I told him the reason and said he would send me a check and also send me a gift certificate to Outback steak house. I told him I would contact the attorney general office in iowa,arizona and ohio and would post here that I recieved the money.

Someone from the attorney generals office contacted me and told him to let him know when I get the money and he will close the case. I told him I would. He got an email from John stating that the check went out and I should have it in a few days. He supposivly mailed the check on Feb. 3rd. I still dont have it. Im not surprised. I let the person know that I still dont have it and havent heard anything back since.
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