• Report: #838248

Complaint Review: Care Credit

  • Submitted: Mon, February 13, 2012
  • Updated: Tue, February 14, 2012

  • Reported By: Invisalign Dental Office Plan — New York New York United States of America
Care Credit
p.o. box 965033 Internet United States of America

Care Credit GE Money Bank -sneaky billing process - online automatic payments do not work. online payments do not process & late fees are charged. Internet

*UPDATE Employee: We'd like to help

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Was paying off a 6,000 dental service loan. I've made repeated payments online and they would not process and get charged late fee. my last payment for the 12 month promotional was due and i paid the balance in full. Of course this payment was not processed and because of the remaining 1,000 balance ... I was charged a total of :1,300. 

Customer Service representative was not helpful and very rude. Transferred over to a Manager and he would not let me speak and very unprofessional approach to the situation. I was informed nothing could be done about the ridiculous interest charge over the phone. My only other option was to write a letter to GE capital retail bank. Letter mailed and awaiting response. 

This report was posted on Ripoff Report on 02/13/2012 07:07 AM and is a permanent record located here: http://www.ripoffreport.com/r/Care-Credit/internet/Care-Credit-GE-Money-Bank-sneaky-billing-process-online-automatic-payments-do-not-work-838248. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

We'd like to help

AUTHOR: GECapital - (United States of America)

** To expedite your case, please ensure to provide Reference code DM   021412_ROR_CC **
 
I'm sorry you're experiencing problems with your account. We'd like to help and see if we can expediate your case. Please email me at gecapitalcares@ge.com with the following information:
 
- The full name associated with the account
- Mailing address associated with the account
- Your contact phone number
 
For your security, please do not include your account number in your email.
 
Regards,
Nicole
GE Capital
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