• Report: #923063

Complaint Review: Cheaptickets

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  • Submitted: Mon, August 06, 2012
  • Updated: Wed, August 08, 2012

  • Reported By: Cynthia R — Jersey City New Jersey United States of America
Cheaptickets
Internet United States of America

Cheaptickets SCAM ARTIST, Internet

*UPDATE Employee: Price Inquiry

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I purchased a package deal (air and hotel) through CHEAPTICKETS.Com. About three hours I noticed that the package price had dropped by $330. I called Cheapticket was on hold for 20 minutes before anyone picked up. Once I explained to the rep the situation, he put me on hold for 30 minutes and NEVER came back to the phone. I had to call them again from my landline and by this point I was pissed off. In the process of me talking to a new rep, I get a call on my cell phone from a "supervisor".

I explained to her the situation and asked her could they just refund me the $330 difference to my credit card. She told me that they did NOT have the capability to refund me any monies.his was a lie. So I then ask the "supervisor" if she could just change by trip from 11 days to 12 days as it would still be cheaper than what I paid and call it even. She said no. You can use another credit card and rebook the deal at the lower price and we will refund you the initial payment. I was appalled. I thought you didn't have the capability to refund my card monies?????

Bottom line honest travel companies will work to correct a situation especially if the markdown occurred so soon after you book with them. CHEAPTICKETS is a SCAM ARTIST and I will NEVER book with them again. How do you NOT honor your own lower fare? I was doing their job and trying to negotiate a resolution to the problem. DO NOT USE CHEAPTICKETS.COM.

This report was posted on Ripoff Report on 08/06/2012 08:39 AM and is a permanent record located here: http://www.ripoffreport.com/r/Cheaptickets/internet/Cheaptickets-SCAM-ARTIST-Internet-923063. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Price Inquiry

AUTHOR: Cheaptickets - (USA)

Hello Cynthia R, I am contacting you from CheapTickets Customer Relations. 

 

If you could e-mail me your CheapTickets record locator to socialnetwork@orbitz.com, I will be glad to review your reservation.  Please place the e-mail to my attention, and please include your blog and screen name.

 

Thanks,

 

Lynn

CheapTickets Customer Relations

 

 

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