- Report: #987002
Report - Rebuttal - Arbitrate
Complaint Review: Cheryls.com
Cheryls.com646 McCorkle Boulevard Westerville Ohio 43082 Internet United States of America
Cheryls.com Cheryls false advertising, false shipping dates, deceptive company. Westerville, Internet
*Author of original report: Written by the store obviously
*Consumer Comment: Cheryl's is a Great Mail Order Cookie Company
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In email communication with the company, they state that they don't guarantee UPS ground delivery, even though their emails and website clearly state they do. They also clearly state 100% satisfaction or your money back. When I inquired about this, communication via email ended. When I called in to speak to them, they told me there was nothing they can do and I should order earlier next time.
This is the first and last time I will order from this company. I can't believe a $600 order would be pushed to the side and ignored. You would think they would want to get Christmas gifts out as soon as possible and if they can't get it there, tell you that instead of giving you emails stating delivery date on or before 12/24.
If you are looking for stale cookies, delivered nearly a week late, Cheryls.com should be able to assist you.
This report was posted on Ripoff Report on 12/26/2012 08:08 AM and is a permanent record located here: http://www.ripoffreport.com/r/Cherylscom/internet/Cherylscom-Cheryls-false-advertising-false-shipping-dates-deceptive-company-Westervill-987002. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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