- Report: #836147
Report - Rebuttal - Arbitrate
Complaint Review: CityGrid Media
CityGrid Media859 Mount Vernon Highway, 2nd Floor Atlanta, Georgia United States of America
CityGrid Media Crooks, liars, thieves, con-artist, decievers, no honor or morals, BIG PROMISES to steal your money Atlanta, Georgia
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Signed up with their service mid December 2011, and of course the sales rep encouraged us to enroll at the highest spend level for "prime exposure", but stated we would not reach the peak or top out the maximum spend target for several months, as it too quite awhile for all the internet listings to get into effect and reach maximum exposure. Well come January 15, 2012, guess what they did!!! Automatically took the highest monthly level out of our account, stating we had hundreds and hundreds of "connections". If so, then why did we never get one single phone call if that many people were looking for tree work during the holidays!!!! Report said we got high traffic connections on December 23, Christmas Eve, Christmas Day, New Years Eve and New Years Day - Get real people. Only reason you would look for or even need a tree service on those holidays would be if a tree fell on top of your house!!!!!!!!!!
Contacted the sales rep Robin Nelson (our only connection) to express our shock at the immediate high bill and he quickly washed his hands of it. Questioned him about his statements during the sales presentations that if we were not completely satisfied, we could cancel at any time and owe Zero, yes he said many times during the presentation we would owe $0. Now that we are unhappy and do not believe the "reports" and cancel, he quickly states he turned everything over to his manager to handle. Yes thats right, pass the buck, wipe us off his customer list, absolutely no, and I mean offered Zero efforts on his part to come to a resolution to salvage us as a customer. He passed us off to his manager, who we have never talked with before, said Andy Popwell would be handling everything from now on. Now this sales rep claims he never said that we weould owe Zero. (Liar) He mentioned it several times during the presentation, it was more than 5.
His manager did call, but offered Nothing, saying thats just the way it is!!!!!!!!!! Said he would have his customer service department look into it and run reports and would call me back that afternoon with the results. Told him of his sales representatives statement that if we were not happy, we could cancel at any time and owe absolutely Zero. He brushed this off saying they don't do that. (Because they steal your advertising/marketing money) He demonstrated no interest in solving this and did not offer any adjustments or do anything to attempt to keep us as a customer. Amazed that he would so quickly just brush off a new customer that had the potential to be a long term client. Guess he must be used to dissatisfied customers cancelling, because he certainly did not care.
After they drafted our account for over $600, (I cancelled the card to protect ourselves so they could not take more money), we started our own internet search to see exactly what had been done by CityGrid Media to promote our business. In a few places where we had already been listed, they now included their "claim" to that site. Furthermore, we have tons of great reviews on the net and one false negative review that was either a competitor or fired employee or was supposed to be placed on another tree company and landed on our name. We have never done what this bad review says, so we know it is false. Anyway, here we are a new customer with this CityGrid Media company, and the Only Review they pull across sites is this poor service review!!!!!!!!!!!! I don't know about you, but if I were the data entry clerk at CityGrid Media, I believe I would look at what I was doing, you know like read!!!!!! And for a new customer would you want to at least try to do your very best for them, why not take a couple minutes and search the net for the large list of great reviews of the company your setting up and make sure they are shown. Like Do Your Job, customers advertising dollars pay your salary!! Talk about No Service and Not Caring about your Job and companies growth!!!!!!!! They should be fired immediately as well as the sales rep and manager. (It takes time and lots of $ to gain a customer, looks like to me, you would want to keep them instead of having them disappear immediately
About 2 weeks have passed and the manager Andy Popwell has never ever called back as promised. Guess he washed his hands of us to.
Hind site is, as they say, an exact science. My business partner/son had recieved the initial sales call from Robin Nelson, and they had many conversations. Based on all the "claims", Robin convinced him this would greatly increase our internet exposure and have a large impact and increase to our business.
Well, just the opposite with only the negative review they put everywhere!!! I told Andy Popwell to remove everything they had done and all connections with our company on the internet, and to date, this has not happened.
I should have looked here first. My bank officer (when I cancelled the card) said this company had done the exact same thing to another company that banks there.
I should have researched them myself and found this site. That would have saved me all this cost and frustration.
Warning - Buyer beware - this is a rip-off. If they were a top of the line media marketing company, the sales rep would have done something, offered anything to keep us and make things right. If they were a top of the line media marketing company, the manager would have done something, offered anything to keep us and make things right. Guess they were both absent from class the day Customers are the life blood of any company and positive customer service is the major key to long term relationships were covered.
We know it is a scam now - not just the "no contract", but we received no paperwork of any kind during the sales presentations, only a business card. No brochure, no marketing materials, nothing. But what makes us know this company is the bottom of the bucket is absolutely Zero effort was extended by either person that represent CityGrid Media to come to a resolution. They both washed their hands of us. In the long run, they will lose more than they gain.
This report was posted on Ripoff Report on 02/08/2012 04:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/CityGrid-Media/Atlanta-Georgia-30328/CityGrid-Media-Crooks-liars-thieves-con-artist-decievers-no-honor-or-morals-BIG-PR-836147. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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