• Report: #1065674

Complaint Review: Comcast

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Tue, July 09, 2013
  • Updated: Tue, July 09, 2013

  • Reported By: Marshall — Humble Texas
Comcast
1701 John F. Kennedy Boulevard Philadelphia, Pennsylvania USA

Comcast; Xfinity; Comcast Cablevision, Incorporation ILLEGAL ACTIVITY Bait and switch prepaid Visa SCAM Philadelphia Pennsylvania

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

Comcast was advertising Visa gift cards if you signed up for their Xfinity triple play program, and I chose one that specified that it came with a $300
Visa gift card. The terms were that I had to make all of my payments on time and stay with them for over 90 days. After the initial 90 days, there was no information about the card on the website they told me to watch (http://checkmyrebate.com/comcast/status.aspx). I called the rebate center, who
said they put in a request to Comcast for that information. They advised me to contact Comcast directly in a few days and inquire about the request, which I did.

The very short version is that every time I called in, they told me that they were opening a ticket to look into it. Once a man even told me that he
confirmed the information was sent over and I should be expecting the card. [continued below]....

..... After 6 weeks with no update and no card, I concluded that he was lying. On my 7th call to Comcast, I finally reached someone who promised to help me. She looked into my account and told me that they needed to do a verbal verification (not part of the terms). I guess she felt bad about the number of times I had to call to find out that information, and told me she would personally see to it that the case would be escalated and taken care of, and that I would hear from her in 7 days or less. After 7 days passed with no word, I also concluded that she had lied to me.

I sent multiple emails to we_can_help@cable.comcast.net, and finally received a call from a man who seemed to be able to help. He told me that in order to get the card, I would need to do a verbal verification in order to "sign" the contract I have with them. I did this. He called me back shortly
afterward and told me that he saw that it was complete, and he would be processing the order for the card immediately.

That brings us to today (July 9th, 2013). I received a letter in the mail from Comcast, claiming that the package I signed up for was not eligible for the gift card. They lied to me from the beginning, then tricked me into doing that verbal verification which apparently locked in my contract without them having to hold up their part of the bargain.


This report was posted on Ripoff Report on 07/09/2013 03:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/Comcast/Philadelphia-Pennsylvania-109103/Comcast-Xfinity-Comcast-Cablevision-Incorporation-ILLEGAL-ACTIVITY-Bait-and-switch-pre-1065674. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Comcast

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory