- Report: #446961
Report - Rebuttal - Arbitrate
Complaint Review: Consumer Telecom Long Distance, Inc.
Consumer Telecom Long Distance, Inc.701 North Greenvalley Parkway, Suite 200 Henderson, Nevada U.S.A.
Consumer Telecom, Long DistanceConsumer Telecom Long Distance, Inc. They scammed me into changing long distance from AT&T to them. And, 20 days later call to say I make too many call and they are disrupting my LD. Henderson Nevada
*Consumer Comment: Positive Experience
On April 27 I have a message on my phone from Consumer Telecom informing me that my ld exceeded my plan and I needed to call before my ld service was disconnected. I called at approximately 2:59p and was on hold for 13 min/20 sec before I got someone. They informed me that I exceeded my plan (what plan....never received anything in the mail to date on what my plan was and how the charges would be set) and that I should go back to my original carrier. I lost it. "You came to me. I didn't know you existed. And, after 20 days you are telling me that I need to go back to AT&T. And, that I have to call them myself." I asked for a manager. So, Angie got on the phone. She kept cutting me off and going back/forth with me. She started to list out my plan when I told her to stop. I said, this is the first time I have heard my "plan" spelled out. The man didn't tell me the details. Then she asked me what I paid with AT&T and I told her don't even try it. It doesn't matter if I come out less with you, you failed to give me the specifics and are telling me that I have to make the change back because its not "policy" for you to switch me back. But, it was your policy to switch me over. So, I said I want to speak with her supervisor. So, an Alma got on the phone and in a nutshell told me that I was a fool to have accepted a service without knowing the details. And, if I had asked then he would have told me. I said, so you are saying that I should not trust your company. And, the rep didn't give me details because he wanted to end that call before he lost his sell and wanted to go on to the next. Plus, I explained about what frame of mind I was in when the call came in...and, she said, well no bright person would just take someone's word. I went off...I said that it makes no sense how you will take advantage of folks during this challenging time by making them think they are getting a deal and then give them grief...beyond poor customer service, I mean they went back and forth with me and was straight rude...and, leave them to have to clean up the mess by calling their former carrier themselves. Oh, and saying if you don't call them you won't have ld because we are turning you off.
I asked for the corporate address, her full name, which is Alma Cardenas. The name of the president, Debbie Baker and the last name of Angie, who she says she didn't know, even though I know she was right there with her. They were rude, nasty and inconsiderate. This is a full fledge scam. And, on GP, I am ridding this out.
Charlotte, North Carolina
This report was posted on Ripoff Report on 04/27/2009 04:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/Consumer-Telecom-Long-Distance-Inc/Henderson-Nevada-89014/Consumer-Telecom-Long-DistanceConsumer-Telecom-Long-Distance-Inc-They-scammed-me-into-c-446961. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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