Correctional Billing Services Evercom T-Netix Po Box 1109
Addison, Texas U.S.A.
Correctional Billing Services Evercom T-Netix They are taking too much money out of my direct billing account. Invoices don't match the money they are taking from my account for collect calls from correctional facilities in MI. that cost $1.91 for 15 min. Addison Texas
I have a direct billing account with correctional billing services to receive collect calls from correctional institutions.I pay money every month to cover the calls I receive. I have always kept at least $200 or more in the account. In November 2008, I checked my account on line and I had $268.00 in my account. Then November 20, 2008 I checked my account and an invoice was posted dated November 24th for $102 and some change. On November 29th I checked my account again and I only had $149.43 and I called them inquired how could they post an invoice 4 days before the date and my account was only the ammount that I previously stated. I was told that I received calls after the cut off date which they changed from the 20th of each month to the 20th of the next month. This month they changed the date from that time table to the 13th. They could not explain why the invoice posted 4 days prio to the date of the invoice and why would my money keep depleating. I asked for an invoice and was denied.
I put in another $100.00 that posted December 12th 2008 and that brought my balance up to $268.00. I kept checking my account and I had received my invoice form November 13th to December 14th and it was $107 and some change. I called called December 24th and spoke to Isreal because my account went down to $169.96 and asked the same questions that I asked in November to Askiya. He could not answer my questions and tried to tell me that it depended on what time they called. In MIchigan, it was legislated that all calls from correctional institutions in MI is $1.91 as long as the inmate is in MIchigan. I also requested an invoice and he assured me that I would receive the invoice.
It is now January 7, 2009 and I had not received the invoice and I caled again because my balance also went to $109.41. I spoke to Narco and he said they had to get permission from headquarters to send me an invoice; he also tried to tell me tha it depended on the time that the calls came in. I requested a supervisor and he put Eaby on he phone. She informed me that ther was no supervisor availiable but she will help me. I stated from the beginning and also told her that they cut off my billing date for December on the 14th. I had added up all my calls from the 13th of November 2008 thru December 23rd and the amount of the calls for that time period and the money that was on the account November 29th covered all the calls from that time period. She said she couldn't send me an invoice until she received approval from the corporate office and it would take 4 to 8 weeks. She said that she intered everything that I was complaining about and there would be an investigation but she can't tell me how long it would take. My balance was then $203.69 because the $100.00 that I sent on December 30th.
I called the secretary ofstate in Texas and got the name that they had on file and I tlked to the attorney generals office there to Carlos and I filed a complaint with them.
I then found another number and called and I spoke to Lauren, Tia and the supervisor Robert.
The bottom line is that the invoices and the money they take out everytime I got a call does not match. They are taking more money out of my account than the calls. They also changed my billing cycle from the 20th to the 20th of each month as of November without notice nor are they able to explain to me the difference in the money they are taking out and the invoices.
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