• Report: #417275

Complaint Review: Costco / Verizon / Stuart Lee Rebates

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  • Submitted: Wed, January 28, 2009
  • Updated: Thu, February 26, 2009

  • Reported By:Mission Viejo California
Costco / Verizon / Stuart Lee Rebates
Costco /27972 Cabot Rd. Laguna Niguel, California U.S.A.

Costco / Verizon / Stuart Lee Rebates Promised Rebate Coupons - Never sent as promised by Costco Location #28 Laguna Niguel California

*REBUTTAL Owner of company: Stuart Lee Customer Ken from Mission Vallejo

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I purchased new Verizon cell service with 2 phones; promised a $35 and $25 rebate for activation fees. They we never mailed - got my first bill and complained to Verizon CS. Given the run around by Verizon - "we always charge an activation fee" it's up to you to get Costco to give you the rebates. Finally got Costco to fill out the forms and hand them. I sent them in -waited no acknowledgement from rebate house - now getting run-around from 3rd party Stuart Lee Rebates - WATCH OUT the Verizon kiosk guys LIE, LIE! Verizon CS will not go after this rip off situation - but they know it's a problem. Stuart Lee Rebate fulfillment stonewalls- I'm out $70! Someone (attorney) needs to file a class action against all three participants.

Mission Viejo, California

This report was posted on Ripoff Report on 01/28/2009 12:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/Costco-Verizon-Stuart-Lee-Rebates/Laguna-Niguel-California-92677/Costco-Verizon-Stuart-Lee-Rebates-Promised-Rebate-Coupons-Never-sent-as-promised-by-417275. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 REBUTTAL Owner of company

Stuart Lee Customer Ken from Mission Vallejo

AUTHOR: Stuartlee Rebates - (U.S.A.)

Dear Ken in Mission Vallejo,

I read your complaint this morning and I am sorry to hear that you have had a bad experience with the rebate process. It sounds like you are extremely frustrated about not receiving your activation rebates.

Without knowing your full name we can not check anything for you in our system. I can however ask you to contact us through our website and we will be happy to try and assist you. The activation rebates you speak of should be $35 and $25 for a total of $60. If you have an additional $10 rebate it is not processed by us.

I would also like to state that we have processed over three million rebates. Our goal is to give excellent customer service to our clients and their customers. The clients we service are the most reputable businesses you will ever encounter. Stuart Lee is not in the business of giving anyone the run around. Our goal has and will always be to service the customer to the best of our ability. Please contact our website at www.stuartleerebates.com to see if we can further assist you. This website was designed specifically to help customers like you.


Sincerely, Jamie Tracy
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