I have a HotShot company based out of Oklahoma. I've dealt with Countrywide twice. The first time we were to be paid by Comchek at PICK UP. I faxed them everything they required including our W-9 (which is posted on CentralDispatch.com but I was told to send it with the invoice anyway, so I did) I immediately was put off by Al, then when I couldn't get ahold of him, I would leave messages for Katy because I was told that Katy or Al were the only ones that could give me a Comchek #. No response from her either.
After 2 weeks I finally talked to Al and he said he would fax me the Comchek #. He didn't! I couldn't get ahold of Al for several days after that, by this time, I'm not very happy! He told my husband that they never received our W-9 (which by this time I've faxed it 3 times) I informed Al of this and he in so many words called me a liar. We said that we understood why they have an awful rating on CentralDispatch and his exact words were "CentralDispatch ratings are bullshit and that he was in no hurry to pay people like us". I asked what he meant by that and he said people that are trying to avoid paying their taxes by not giving them their W-9. He hung up on us and we called right back and got ahold of Shane in Dispatch. My husband asked if he was proud to work for someone that didn't pay their bills and asked if he got paid for the work he did for them. He said he did. Then my husband said ok, if you work all week and are to be paid on Friday and they say I'll pay you Monday then Monday they say I'll pay you next Monday, how are you gonna feel? He said I'd be pissed. My husband said that's exactly my situation. We did what we said we would do, now it's your turn. After a very long conversation, he decided to help us and by the end of the day, we had our Comchek #.
Shane said he would expedite our pay if we ever took another load for them so we just took another load on June 31st. (Payable with Comchek after delivery) Needless to say, we've got the same run around but Shane wouldn't help us this time. I faxed an invoice on July 4th and after getting nowhere I finally talked with Al on July 20th and he said, call back tomorrow and I'll fax you a copy of the CHECK. I said you were supposed to pay with Comchek, it was on the dispatch sheet. He said they don't do business with Comdata anymore. (I'm sure because they didn't pay them either!!) I was furious! **And I noticed today (July 22, 2009) they are posting new vehicles on CentralDispatch showing payment is by Comchek!** They are total liars!
We happened to have a driver in California so I faxed him the paperwork for this load. The address they have on Central is a UPS Store and they only have a PO Box there.
I called one of their references and it was a cell phone for a girl that hasn't worked for the company they had listed for 3 years. (She wasn't happy with my call and hung up on me!) The other reference said they didn't know why they had them as a reference because Countrywide owed them money too. He said he had also tried to collect money from them at that location. He said I needed to tell my driver if he finds him, to go in, ask for Al and if he shows his face to "kick his a**".
I did some more research and found that they are Worldwide Shipping Services, Inc. dba Countrywide Auto Transport and the actual physical address is: 999 CORPORATE DR. SUITE 130 LADERA RANCH, CA 92694 My driver went in the ofc. as was told it was only a "call center". He noticed Al Alamad's name on a door and went in, being chased by the woman that told him it was only a call center, saying he couldn't go back there! He threw our invoice on his desk and said he was with FTG Transportation and he wanted to pick up a check for $525.00. Al said, "how did you find me?" My driver responded with, the internet. He was able to pick up a check, we were lucky! This company needs to be shut down!
Please, save yourself the headache if you are a customer, don't call them. If you are a carrier and want to get paid, don't call them!
Ft. Gibson, Oklahoma