- Report: #1105259
Report - Rebuttal - Arbitrate
Complaint Review: Cox Cable
Cox Cable1400 Lake Hearn Dr. N.E., Atlanta, , Georgia USA
Cox Cable Not as advertised. Atlanta, GA AZ
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Q: What could we [COX] have done to improve your recent experience?
A: Don't let a person answer a call for help until they know something about computers. We signed up for the maintenance plan for $99 and plus a monthly fee of $15.00. The girl who sold us on it said that we would NEVER have to take the PC to a computer shop in the future! We had a virus. The first tech took over and with our permission he remotely entered our computer. He knew what to do to rid the PC of a virus. He was great!
The second time we asked for help it was again related to the virus. The tech, that we reached this time, made us feel that we were bothering him. He said that he could not fix it! I reminded him that we paid $99.00 plus a $15.00 monthly charge. He said we would have to take the PC to a computer shop. I told this young fellow that we were supposed to get it fixed even if someone had to be sent to our home.
He said that there is a special fee for coming to the house. It was at this point that we wanted to drop the plan. He said that we could drop the monthly fee BUT we would have to pay the $99.00 in $33.00 for 3 months. He would not listen to our position, but said that this $99.00 fee could not be waived. Even though we never got our PC fixed he said again that we had to pay or get disconnected. This seemed like a threat and a rip-off! We would never tell anyone to buy this service!
Letters sent to various Cox departments and snail mail to the corporate office in Atlanta, GA have gone without any reply.
This report was posted on Ripoff Report on 12/07/2013 08:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/Cox-Cable/Atlanta-Georgia-30319/Cox-Cable-Not-as-advertised-Atlanta-GA-AZ-1105259. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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