- Report: #986576
Report - Rebuttal - Arbitrate
Complaint Review: Cyberdefender
CyberdefenderInternet, California United States of America
Cyberdefender what you think you buy is not what you get. they forget you after they take your money Internet, California
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every time i call i do not get support staff i get the sales people who try to tell me that i am not covered or only partially covered and want another $369 from me. i have had them in my computer once this year so this is really expensive. the technical staff is no problem but getting to them is a problem. the sales people establish a link to your computer and tell you that you will have a tech in your computer sometime in the next 12 hours. that leaves you without a computer because that tech guy is or could be there any time and he isn't waiting until you finish what you are doing.
i like the tech but the sales staff is ripping people off. this company is just not customer friendly at all.
by the way i have used them for about 7 years and have not called on them to do anything more than clean up my computer. i am not a complainer and they have no reason to keep telling me that i do not have coverage. every every every time i have to go back to my credit card statement to prove that i paid them. bad business people
This report was posted on Ripoff Report on 12/24/2012 11:52 AM and is a permanent record located here: http://www.ripoffreport.com/r/Cyberdefender/Internet-California-/Cyberdefender-what-you-think-you-buy-is-not-what-you-get-they-forget-you-after-they-take-986576. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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