• Report: #475539

Complaint Review: DAN EUROPE - Divers Alert Network Europe INSURANCE COMPANY

  • Submitted: Sat, August 01, 2009
  • Updated: Wed, January 05, 2011

  • Reported By:Poole Other
DAN EUROPE - Divers Alert Network Europe INSURANCE COMPANY
26,Triq Fidel Zarb ,Gharhur Nxr 07 Malta Internet Italy

DAN EUROPE - Divers Alert Network Europe INSURANCE COMPANY The above insuarance conpany failed to provid me with the relative medical assistence stated in the policy. L Roseto Internet

*Author of original report: The failed hospital assistance by DAN

*UPDATE Employee: Response from DAN Europe

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I hold an international medical policy by DAn Europe.

On the 31 August while travelling to Bangkok I suffered a massive congest rite attack , this was due by food poison, I collapsed to the ground at 5 am while at the Morchit bus station in Bangkok,

Soon after I was approached by the local bus station Personal to help me. In meantime also a foreigner Mr . Robert Zotescue while passing by he called to my help.
While in agony I give my DAn insurance detail to Mr.Rober, and he called Dan insurance to forward them my problem.

In meantime an ambulance was called and arrived within half hour . I was rushed to the Hospital.

Before departing I was assured by Robert that DAN insurance would call me within a few hours.

I would like to state that most people at the time were also very scared for the swine flu and a few also in panic.

In the local hospital in Bangkok, ( this was not a private hospital ) I was soon after placed to all kind of blood test and put on drips with medicine and heavy painkillers.

A few hours passed by, 7, 8, and I was still waiting to hear from my insurance company. Soon after I was questioned for the payment of the hospitals by the management and I tried to explain that I had no much funds available at the time and that Dan would take care, as they previously spoke with Robert , and give their impression that all would be take care of.
I also did call my insurance and I run out of credit on my phone I had the local personal to speak to Dan and spelling the name of the Hospital I was in.
Dan failed to understand and they never tried harder again to phone back or even trying to speak to the Doctors.
So at the end still in agony i was forced to dismiss myself because of luck of funds available. I had limited amount of money available. I just managed to pay the bill and left the hospital still in pain and unable to walk.

Now Dan is cancelling my claim as they state that i was not 2 days in The hospital, and their policy only state that I need to be hospitalised 2 day before i get assistance from them.

I also bring at the attention that the same thing happened 4 month ago, then again dan failed to contact the hospital and speak with the doctors.
In meantime they do charge me every year for medical assistance, for which i can never use any kind of benefit.

i do think that D A N should rephrase them self a Deaths Are Nothing.

Their negligence is deliberate and they do misleading the public.

I thank God that i survived this horrendous ordeal. I just wander what would happened if my case was going much worsen and without any support from the medical insurance company. For what they care I could be well dead for them. But I am alive and I am here to take legal action at the mean to expose this to the other fellow members that are using the same insurance.

I am now still in a recovery stage that if well take me a list a week , with no any king of medicasl support.

I wander who need a DAN or DAM insurance.

United Kingdom

This report was posted on Ripoff Report on 08/01/2009 10:08 AM and is a permanent record located here: http://www.ripoffreport.com/r/DAN-EUROPE-Divers-Alert-Network-Europe-INSURANCE-COMPANY/internet/DAN-EUROPE-Divers-Alert-Network-Europe-INSURANCE-COMPANY-The-above-insuarance-conpany-fa-475539. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

The failed hospital assistance by DAN

AUTHOR: Faust - (United Kingdom)

Dan is now stating that because I did not stay more then 2 days in the hospital, I am qualify for my claim.

DAN is cover it up dirt under the carpet ! The hospital were I was at the time was in a terrible state, urine and blood on the floor, people laying on the floor with needles drip in their arm.

Who wanted stay more then a day in the same hospital. Maybe one of the DAN secretary would. but for sure not me !

DAN was informed of such situation, never the less they preferred to ignore it.

I was demanded by people in the hospital to pay the starting bill. At the time I had little funds on me , no much cash available. With my last money again I phoned DAN for support. They did were going to call me back , but they never did.

I was left stranded sick, in an hostile place. I could hardly walk. Of course I need, much more medical assistance , of course I needed a better hospital to be in , a private one.


But DAN just washed their hands like PONZIO PILATO did with JESUS CHRIST !

I thank God to be alive today , and I thank him to have given me the strength to walk out from that hospital, otherwise I maybe will not be here today .

SO don ' you t count on DAN . !!

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#2 UPDATE Employee

Response from DAN Europe

AUTHOR: Diver - (U.S.A.)

This person is trying to trick everyone with the stupidities he said about DAN. If you really want to know what divers really think of DAN and the assistance it gives, just go on our website at www.daneurope.org and read some of the large number of messages of thanks we receive every day.

You will also notice that the complete insurance policy is availble and can clearly read about the 2 day rule for non diving emergencies. Also on the brochures we use for publicity is clearly written that for non diving emergencies one of the covers is only valid is hospitalised for 2 days.

Fausto was also aware of this and since his claim can not be reimbursed and he is not happy aout this, it seems he prefered to write lies, bringing DAN unjustified into a bad light.
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