Dell Computer Company & Banctec, I stuck $207.76 for repairs that the dell techs screwed up on my computer Austin, Texas Internet

I have never been so ripped off in my life.

I always try to be a polite and good person, but dealing with Dell since Jan. 2003, my life has changed.
I am no longer able to let anyone screw me over again, especially when you pay so much money for electronic equip.

My problem started when I heard Dell was so good. So, I ordered a Dell, knowing this will be the only computer I would buy for years to come. Like I said, that was my first mistake!!!!

The second mistake I made was calling for tech support, I got really screwed, since I only have one phone line in my home, means I have to use my cell phone when I call the Dell support. why I didn't use dell support on line? (because they do not give you a chance to explain things and not only that, I really get sick of talking to a robot or getting transferred.)

It goes on and on. I stuck $207.76 for repairs that the dell techs screwed up on my computer, by unenabling my virus protector, not just one time, but two times. I had to take it to three diff. computer repair places, and it still is not running right.

I have a year warranty on it, and that will be off May 1st, 2003.. {I have a feeling they will keep putting me off, until my warranty is up....}

I have tried to have someone transfer me to the dept. that will price out a yr. of warranty or a two yr. warranty. I still haven't heard from them.

But, like I said, call to buy something from them, oh they are SO polite and you get your shipment within 3 days. What a prompt and courteous company!!!! Until you need something replaced and need help.

To make a longer story shorter, I ended up using my cell at .35 cents a min. for the total of $259.75.. with that and the total of repair work that totals $467.51...

I think Dell should pay me back or at least send me a new tower, since their techs are the ones who started this mess anyway. I offered a porposal for them to send a replacement tower, a new one, not refurbished one, and for the money that I have stuck into this already they can send me a flat panel 17" screen. But, I have tried that for the last month. I am really pissed off at Dell and I hope no one else gets treated this way....

Henri
Beulah, North Dakota
U.S.A.