I dropped my vehicle (1998 Jeep Cherokee Classic) at Dave's Auto Service INC in Centerville on Saturday (9/7/08) and put my keys in the drop box. On Monday Dave called me letting me know that I would need a new radiator to proceed. I agreed and told him I would call back later in the day with a deposit.
I came down to the shop in person to talk with Dave. After waiting in the lobby for an upwards of 45 minutes, Dave approached me and we went to look at the car. I decided that I would let him know the next morning whether or not to proceed, and exited to my car.
After getting in the car that I had drove to the shop (different car than the one being repaired) Dave came out screaming at me, and asked me what I was doing. I stated that I was driving home. He reached into my car (also a Jeep, but much older and of different color) and pulled out the keys. He proceeded to walk into his store and tell me he was going to call the cops.
It took at least 5 minutes to repeatedly explain that this Jeep was a different one, and not the one he was repairing. After he finally had one of his associates check on the Jeep in the back, he released the keys to me.
Never have I met such an individual with such a temper in a business. After asking him whether or not my problem may be a head gasket, and what a head gasket would cost, he refused to even give an estimate. Any mechanic I've ever been to has at least given me the courtesy of looking up the pricing for a head gasket replacement -- but Dave refused to do so simply because he couldn't give an estimate off the top of his head (which wasn't what I was asking for.)
His rude manner in which he treated me was upsetting, and the fact that his paranoia compelled him to reach into my personal vehicle (which is not under any mechanics lean for Dave's Automotive) is not only rude, but an act of assault. Entering someone's vehicle without the consent of the owner is not something that an employee (much less, business OWNER) of a repair shop should be doing.
Dave has been one of the most difficult people I've had to deal with in the area of customer service. I'm extremely dissatisfied, and want Dave to know that should he continue to be so rude to his customers - he wont be in business any longer.