- Report: #302680
Report - Rebuttal - Arbitrate
Complaint Review: Days Inn Ann Arbor
Days Inn Ann Arborwww.daysinn.com Ann Arbor, Michigan U.S.A.
Days Inn Ann Arbor Extra Charges on credit Card not initially agreed upon. Ann Arbor Michigan
*Consumer Comment: Bait and Switch
*UPDATE EX-employee responds: You should be greatful.
*Consumer Comment: Your idea of small?
*Consumer Suggestion: Small Party
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I returned to the hotel the following Saturday and rented two rooms for myself and 3 young children. As guests arrived I received a call from the clerk telling me that they will charge an extra ten dollars per child attending the party, which I attempted to debate but I then had a dozen ten and unders to supervise. the party lasted for two hours and after cleaning up I went to the front desk and debated the fee they intended to charge my credit cared. the manager told me that when I check out he will reduce the rate of the room to compensate me the $80.
The next morning me and my children checked out and the manager was not available, the on duty clerk had no idea what I was talking about and so on and so on......... I then was charged the full rate of the rooms and an additional eighty dollars for the guest attending. I have since disputed the charge with my credit card company, and time will tell what the outcome will be.
My grudge is that I had other alternatives for the price had I known of the intention to charge for each child. My $120 night turned into $200, whereas I could have had the party elsewhere for that price. I believe that there was no mention of extra fees upon arrival and direct questions/discussions about the pool use.
I welcome feed back on this issue and if the majority believes they were in the right I will retract my dispute and pay the charges.
This report was posted on Ripoff Report on 01/23/2008 01:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/Days-Inn-Ann-Arbor/Ann-Arbor-Michigan-48103/Days-Inn-Ann-Arbor-Extra-Charges-on-credit-Card-not-initially-agreed-upon-Ann-Arbor-Michi-302680. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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