Decca Software CollectionsMax Unethical Business Practices-RIPOFF Beverly, MA Internet

As much as you try to justify your reasons for your practices, the more frustrating you get. Never ONCE did I say you took my money and revoked the license. I've stated already that you gave me a refund, i do not need to keep reiterating it. And I never ASKED why you don't offer phone support, I was simply stating a fact. As far as the email you keep referring to, I wonder how much that will hold up considering the fact after I spoke with you, you stated that if I ask for a refund that I will be blocked from ever purchasing the software in the future and I declined that option. Remember, this was AFTER I sent an email NOT asking or demanding a refund but simply asking if it was possible and to re download the software. And yes, you are absolutely right. I do have a freedom of speech which you violated by REFUNDING and revoking a license that I had already purchased because I was using "tactics" by asking for your zip code. Since you stripped that right from me, RIP-OFF report allowed it to me. I didn't know that asking you where you were located at is considered a collection tactic. Last time I checked, that is actually something a consumer does when they feel like the law has been broken. As far as your unsubstantiated claims against my company, I'd like to see some proof before you start slandering someone. Like I said, I have been in business for 2 years and have not had any complaints. Oh, and 1 final thing....if I wanted your software, believe me I have ways of getting it. You can't monitor every individual and every company that purchases your software. You can't guarantee that I can't have someone else purchase it for me in their name so throw a hissy fit WITH YOUR BIG BOLD LETTERS but they do not scare me.

In all fairness.....I refunded your purchase IN FULL and THEN revoked the activation key.  This is something you like to leave out occassionally which confuses our readers.  You got a full refund and by doing so the activation key got revoked so it could not be used.

You asked "why don't I offer phone support?".  My answer is that phone support costs money.  Instead of charging my clients a monthly fee like everyone else does we don't have any monthly fees.  Instead we have a free ticket support and email support.  If our customers need additional one on one support we have consultants that can assist them for a fee as they are the ones that provides paid support. 

This enhances our clients bottom line significatly because they only need to pay for added support if THEY NEED IT instead of if they don't use it or not.  We also offer FREE UPDATES to all of our products...unlike many other software companies charge for the updates. Plus we only charge for the collector seats and give the Administrator software away for FREE!  DOES THAT SOUND LIKE AN UNETHICAL SOFTWARE COMPANY TO YOU? A COMPANY THAT WANTS TO SAVE IT'S CLIENTS MONEY!

Many consumers have pre-sales questions that they need answered.  Please don't insult them by saying that they shouldn't be calling to ask product questions before they decide if they want to purchase it.  Not everyone is a "rocket scientist" as you call it. 

Also....please show me the LAW that states that I have to do business with you!  99.99% of all of my customers are extremely satisfied with the debt collection software because it SAVES THEM MONEY and does it's job.  Unfortunately you will need to purchase much more EXPENSIVE debt collection software that will in turn hurt your bottom line which is why you are so mad.

Remember....I have an email from you that asks for your refund in writing. 

As a business I have a right to turn away or refund the purchase price of the software to any business if that business causes problems with our business.  As you can see that due to all this craziness and unethical debt collection tactics used by the author I had the right to stop doing business with her and I refunded her purchase when she ASKED FOR IT VIA EMAIL.  I do not see how she can sit there and type that we broke consumer protection laws when there was no deceptive advertising or deceptive pricing on our website.  EVERYTHING was there...she just didn't bother to read it!.....nor was there any form of descrimination so I really don't see your point in all of this!

As I mentioned previously if I was able to waive the $25 fee I would have however since everything is automated I cannot.  Had you just paid the $25 fee you would have been on your "Merry Way" by now....instead of stressing out over this.

And as I final note your license wasn't refunded or revoked because of your complaint.  You are allowed freedom of speech in this country the last time I checked.  Your license was revoked and purchase refunded once you started using threatening and intimidating debt collection based tactics to try to scare my business into submission....the same tactics that you use on your debtors each and every day in the debt collection agency that you own.

I have done my research on the BSOD. As far as I'm concerned, it is caused either by a new installation of hardware, which I have not done....any new drivers that have been recently installed or updated, again which I have not done...an insufficient amount of RAM, which I had more than enough according to your requirements or installation of new software, hmmmm....which I have done. To my understanding, it's possible that the software may have stored some data in the non-paged area. In any event, if that is not the case, your business ethics are completely unjust and immoral. I'm not exactly sure what you consider to be harassment or threats but before you throw the term around losely, I think you need a refresh on what the actual meaning of them are.

So here you go http://en.wikipedia.org/wiki/Harassment http://en.wikipedia.org/wiki/Threat . And since you can not tell the TRUTH and I have to prove everything, I will be ordering a CDR from my carrier which may take up to 6 weeks and posting a copy of it on this site which include times and dates. I will then post a screenshot of the email you sent revoking my license PRIOR to the 21 calls you received from me and PRIOR to the "threat" of contacting the BBB and AG office. It was an intention, not a threat.....and an intention I did follow through on. You sent me an email revoking my license immediately after getting off the phone with you and asking for your zip code. I'm sorry if you feel like that is a threat or harassment or intimidation. I know my rights as a consumer and by all means I have the right to complain if I feel business practices are unjust. And it's funny how you claim to answer questions for your customers and that's why you're the only one to answer the phones yet you do not even offer phone support. Support is offered through your forum and online only. It doesn't take a rocket scientist to answer general questions about the software and it doesn't take a rocket scientist to look on the website and gain insightful information on their own of what your software can and can not do. If you would have taken the time to speak with me on the phone besides just telling me to pay or get off your line, maybe this wouldn't have gotten this far.

So to reply to your statement of me printing a retraction, the answer is NO! My complaint isn't just about the corrupted file that may or may not have been sent to me. It is about how you handled the situation and for violating the Consumer Protection Act. Not to mention, the complaint is to address your business practices. Let's also mention the fact that you took back something I paid for without my permission. This whole fiasco has caused me both time and money and has also affected my business directly. I've endured much stress because of this and from what you're stating, it was intentional infliction on your behalf. I should have stuck with e-collect. That's where I will refer everyone to from here on out when they get set up so they don't have to deal with your pettiness. CONSUMERS BEWARE! IF YOU PURCHASE COLLECTIONSMAX AND HAVE A COMPLAINT TO FILE, YOU WILL HAVE YOUR USER LICENSE TERMINATED AND BE BLACKLISTED FROM EVER PURCHASING THE SOFTWARE. This will cause a huge headache for your business. You're like almost 50 yrs old and you need to start acting like it. If you have nothing to hide then who cares if I file a complaint. You are provided an opportunity to rebut anything that has been filed anyways, so you should have just let me file the complaint, pay the $25.00 and I would have been on my merry way instead of having to have it come to this. And BTW Frank, please learn the difference between was and were because I find it extremely annoying reading your responses and just about all of them are gramatically incorrect.  

If you take a look at my business filing you posted there is at least TWO people in the company.  Sometimes I do hire sales agents which can boost up the number of people in the company to 5 or more at any given time.  I answer the phones because I created the software and have much more knowledge about what it can and cannot do and it makes it easier for me to resolve customers questions.  Just because one person answers the phone does not mean only one person works here.

I didn't refund your purchase because you was going to file a complaint.  I refunded your purchase because just like the debt collector you are you tried to make use of threats, intimadation, and harrassment with my company.

Fortunately with software the code responds to everyone the same way as unlike huumans...computers do EXACTLY what you tell them to do.  So there is no reason to fix something that isn't broken because if it was broken my other customers would have complained loudly.  Why is it that everyone else doesn't get this phantom virus but you do?  Well...I tracked down the problem with your computer.

You see....you suffer from a page fault.  Which means your memory or disk is corrupted or fried.  This is A HARDWARE FAILURE and not a VIRUS or anything else.

osronline.com/article.cfm?article=222

So please....after you read this and take your computer to Best BuY and have them diagnose the hardware problem I will expect you to print your RETRACTION on this web site as you was wrong abount 99% of everything you discussed here.

Unfortunately computers DO DIE EVENTUALLY and to blame a software company for your computer's demise is both unethical and deceitful! (Your words).

You could have done the same thing as I did and look this up on the internet and save yourself some embarrasment...just like you had no problem looking up everything else.

So I am not going to look foolish by arguing with you as I am not the fool.....you are.

If the software did not install properly then how could you have activated it?  The software needs to run in order for it to be activated. What you don't understand is the activation keys are TIED to the computers they are activated on UNLESS our license delete utility is run on them to reset the activation key for free.

Since this process is fully automated and there is no way to VALIDATE that a license has been removed if you cannot run our utility on it (blue screen) our policy is to simply revoke that activation key and issue a new one which costs $25 through our automated web portal.  We also can no longer "reset" licenses like we did in the past because due to security purposes we hashed the activation keys in the database in case of a hacking attack....so we can't tell which activation keys are who's...only the specially coded software can.

Now you might ask.....why do you charge $25 for this.  And the answer is that our license system was highly abused in the past....as we had many agencies requesting that we replace 20 or more licenses at a time which we knew was a farce.   A small fee will keep honest people honest. On top of this we took a big hit when it took me six months to build our license portal and since we didn't want to raise fees on our software (which you have to admit is not the priciest piece of debt collection software around) we make up the revenue a very little amount at a time.

Had your computer not blue screened I would have had you run the license delete utility (for free) so you can transfer the license to your other computer.

So unfortunately the only time we need to replace the license is when the computer crashes and burns....but just like your tire example....if your engine or transmission blows up (computer)  after they put the new tires on your car (software) that isn't the tire company's fault....... is it?. 

If you download something right and your computer shuts off ok and you try to restart it and it says A problem has been detected and windows has been shut down to prevent damage to your computer. If this is the first time you've seen this stop error screen, restart your compueter. If this screen appears agin, follow these steps: Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need.

Now being I can't get past that screen, I'm not able to do any windows updates nor uninstall the software. I have not installed any new hardware and this is the only software that was downloaded. Now if it wasn't a virus, then it could have possibly been something else. If that is the case, it is still not my fault that the software did not install properly. I did what I was supposed to do and click on the links I was supposed to click on.

I have no control over what happens next. I cant ensure that it downloads properly I can only ensure I receive it. You or Plimus as the supplier are to make sure that it downloads and installs properly and you/them didn't deliver that. So yes I asked if the refund could possibly be issued because I couldn't help that it didn't download properly or gave me an infection. It's not like I lost the computer or it was stolen. It's not like I ruined it, it's not like I sold it.

It would not function after I downloaded collectionsmax. Why is that my fault and why should I be responsible for another $25.00 for something I simply had no control over? That's bad business. That's like me buying a tire for my car and as soon as I put it on my car I realize there is a hole in it. So I take it back and say "hey, there is a hole in this tire can you replace it" and they reply "yes, but you have to give us a replacement and disposal fee first".

I don't get your logic. Dell has over 100k employees where you sir obviously only have 1 being that you're the only one answering the phone. So in the common business world, yes, I can see speaking with someone from India when I call into the call center. It's cheaper labor. Then you say I demanded a waiver of the replacement fee yet in an earlier post, posted exactly what I stated in an email I had sent PRIOR to speaking with you on the phone. "Is there a refund I could get then and I'll repurchase the software? Once again, I just got it a few days ago". I didn't know a question was considered being forceful or demanding...Maybe I need to go back to school. SMH. You refunded my purchase due to the fact I intended to file a complaint. I'm not pissed about the fact of paying $25.00, I'm mad because it's the principle of the matter that my computer was perfectly fine and working properly up until that download as has been for the past year and a half! I wouldn't expect you to know the difference because I can see you don't have any principles. And started playing games? I did not know filing a complaint was categorized as playing a game. Apparently I do not know a lot of things. And FYI, you don't need to be a software engineer to know that there are glitches and bugs in software and can always be compromised even if it is only 1% of the time simply because the fact it is the internet age. Your words. Instead of continuing to look foolish by arguing with me, maybe you should try fixing whatever happened to the download that was infected that I received.

Rachel,

Quite honestly in the few years that I have been operating I haven't had many complaints really.  Maybe a few forum posts but nothing any business would go through.  So if I don't have many complaints what would I be hiding from?

I don't get your logic at all.  Just like if you call a company like DELL and get someone on the end of the line who is in INDIA it doesn't mean that DELL is being deceptive.  It is the internet age....isn't it?

Since all you know about is collection agencies.....you can't compare apples to oranges.  Collection agencies are usually licensed by the state and have many rules about deceiving the consumer because of all the regulation that they must follow.  Software companies have no such rules when running a virtual office....however running a business licensed and registered in a different state than your current location in my mind insn't considered unethical or deceitful. 

We never claimed that our business was registered in Massachusetts.  We never claimed that the business was licensed in Massachusetts.  Beverly MA was the LOCATION of where I was operating the NEVADA business from and we never listed a STREET ADDRESS in Massachusetts.  I don't even live in Nevada....so even if I put my virtual office location on the website it still won't be where I am located.

However I do have to say that in all my years of dealing with the public you do take the cake.  Never in my life have a seen someone so pissed off over a $25 replacement fee.  However make sure that in addition to all the complaints you are going to file that you contact the FBI, CIA, White House, CBS, ABC, NBC, ESPN, The Army, Navy, Air Force, and the Marines..PBS and Nickelodeon..etc because a software company didn't waive a $25 replacement fee that you demanded and when you started playing games with them they refunded your purchase. 

Also tell them about the virus the software caused even though the SHA-512 checksum matched allowing the software to run (which verifies that the software was not tampered with)  and a few thousand licenses that have been purchased and installed with the same EXACT build without a single complaint (except for you of course).

I appreciate all of the publicity....and I found all of this VERY entertaining however I must run and hide now as someone out there might complain about me somewhere on the internet. 

Best Wishes,

Frank

Decca Software Company

So not only are you unethical; you're a smart-a** too. I see why people refer to you as an a-hole. You knew exactly what I was referring to when I asked what zip code your office was in.  If you weren't meaning to be deceptive, you would have provided the correct one. As your customers can see from earlier, when searching Decca Software Company in MA statewide database, it brings up no records. That's like me calling a collection agency and asking them where they are located and they hang up on me or hesitate and give me a fake address...why you ask? Isn't it obvious they only do that so they can hide from complaints? And I don't have hatred for your company, but I will advise the public of your antics if they ever have a complaint. I have the right to do so, I guess just like you feel you have the right to revoke my license just because I intended on filing a complaint. 

I said the hash was SIMILAR to MD5.....the actual hash code is SHA-512 which is a million more times safer than MD5.  However I don't expect you to know the difference.

Do I control the files from PLIMUS?  YES!  Those files are files that I uploaded to their website.  How do you think they got them?

When you called me you asked me "What zip code is your office in?"  I responded 01902 because at the time I was in Massachusetts with my laptop.  You never asked me "In what state is your business registered?"

As a business owner I can register my business in one state and operate it over the internet in another state.  You also pay income taxes on it to the state you are living in.  Is this legal?  Yes...100%.

Just because I do things one way and you do things another way doesn't make my way wrong.  I happen to prefer the way that Nevada companies operate as apposed to other states.

I don't have to further explain myself to fuel your hatred for my company.  I am just showing that you are as about as far out in left field as someone could possibly be.

I took down the Beverly MA address not to be deceptive to you...but to not confuse my customers with your rants.

Since my office is virtual I have decided not to use an address at all instead of my current location.  For in your eyes that would be seen as deceptive to be in one place other than where your business is registered.

HELLO! It's our support ticket hours were always from 10-4. Not was! As have been your business hours. Once again, you just changed your hours on the main website from 10 to 9. Black and white doesn't lie....photos do not depict something different than what it took a picture of. But once again, it doesn't matter. I have everything I need to send to the ic3 internet crimes, the NV BBB and NV AG office. Not to mention consumer affairs in my state as well as the AG in my state. Seeing as how you're not in MA, I will find out the local news room in your area and address this w/ them as well as my local news station.

Let's see....full scan complete, no threats. Vulnerability scan complete, no vulnerabilities. Malware scan ran, no malware. Download collectmax ONLY from plimus.com/jsp/dlapp.jsp?ref=79273222C2287988C41756394 oh yeah, if there are problems w/ that site they offered an alternative....s3.amazonaws.com/CollectionsMAXDownloads/products/collectionsmax/CollectionsMAXProV31-3Setup.exe computer shuts down...coincidence? Highly unlikely. And yes hashing is just so secure....there's no WAY possible it can be comprimised. eetimes.com/document.asp?doc_id=1152752 zdnet.com/blog/security/md5-password-scrambler-no-longer-safe/12317 yeah, there's just no way it can be comprimised. And regardless what algorithm YOU use, you can't guarantee that Plimus is set up the same way. So for you to say you can guarantee that it did not come from the download is quite inaccurate. Do you monitor and control Plimus' gateways and websites and servers and downloads? I don't think so. But I do not need to go back and forth with you any longer. I will take this up with the REAL agencies that can help me determine whether or not what happened is at my fault or yours and whether or not your practices are deceptive and immoral.

Our support tcket hours was always from 10am-4pm.  This has never changed.  The support ticket system hours are 10am-4pm because I need extra time TO PROGRAM SOFTWARE.....HELLO!  It has been that way for years.

Again...you have NO CLUE into what you are talking about and are just shooting off at the mouth.

We use a hash checking algorithm similar to a MD5 checksum to protect all our users from virus's.  This means that our program constantly checks itself to see if the executable has been tampered with and the software WILL NOT RUN if it was tampered with as the signature hash would not be correct.

This hash checking code is coded inside the software itself and operates continually.  Most software companies do this anyway.

This is how I can GUARANTEE that our software did not cause a virus.  If it did our software wouldn't be able to run on your machine and you would not have been able to activate the program (which you did because of the activated license.)  Since the file was original (able to run) there was no virus attached to it.

Scanning a computer in the morning does not prevent virus's.  Just because you scanned the computer at 9am doesn't mean you didn't contract the virus at 11am...or when after the scanning completed.

Or, once again, maybe Plimus changed their name because of the LAWSUITS and COMPLAINTS! consumer-classactions.com/2013/03/   .topclassactions.com/lawsuit-settlements/lawsuit-news/1586-plimus-scam-class-action-lawsuit/  law360.com/articles/300845/plimus-sued-over-bogus-unlimited-download-sites  And there are many more! You seem to be getting frustrated Frank, maybe if I had the software I purchased originally I would be working right now instead of calling out your BS! And recently moved??? From what I see, you have been registered in Nevada since 2011....there is no record whatsoever from the common wealth of MA that a Decca Software Company ever existed http://www.sec.state.ma.us/search/?q=decca+software+company&btnG=Search&site=WWWSECSTATE. I took a snapshot of this but am having difficulty getting it to upload. The truth shall set you free Frank. You're making yourself look bad by all these excuses you have of why your co. did this or why your co. did that! Decca Software was NEVER registered in MA but yet you have all over the internet you're from Farmington, MA of Beverly, MA. accountsrecovery.net/profile/FrankCoukos  So now 2011 is recent to you??? Well d**n, that's a long time to be considered recent. Face it, you nor Decca has never been in the commonwealth of MA. Just like you tried to change your website because of my statement of attempting to reach you via email before operating hours, which now reflect 9-6 but just a couple days ago represented 10-4.

.collectionsmax.com/support.html Don't bother altering that page as I've already printed it out as well as took a photo of it. If you didn't have anything to hide, you wouldn't have deceived people by making them believe you were in MA when in reality you're in NV. Consumers aren't stupid Frank. Seems to be pretty deceptive to me.

Plimus changed their name to Blue Snap after they had been SOLD!

globes.co.il/en/article-1000671512

Businesses do not just change their name due to complaints.

My office has recently moved and we no longer have a presence in Massachusetts.  We have nothing to hide whatsoever and business's have a right to use a virtual office as our business is internet based.

Excuse me, 10-4 not 10-6

If that isn't the understatement of the year. If there is nothing deceptive about your business practices why is it that Plimus has changed there name? Oh, could it be because of the class action lawsuit that has been brought against them? Or could it be because the fact they have gained a bad reputation over the years? Either way you look at it, if they have done nothing wrong they would have no reason to change their Co. name. Companies only change their names because of complaints or lawsuits which this co. has both! Let's not mention the fact on your website prior to the other day, you had Beverly, MA listed as where Decca Software Co. is located. Due to an extensive research, it is actually registered to a virtual office in Las Vegas NV at 1810 E. Sahara Ave. Why would a co. that is "legit" and has nothing to hide use a fake city and state?? Seems pretty deceptive to me. This seems like a racket scheme and we all know Las Vegas is one of the biggest cities for schemes. Now onto your claim of doing nothing wrong by placing personal and confidential information on a public forum. As far as I'm aware, when I downloaded your software, there was nothing that stated I would agree to allow you to use my personal information for anything other than for licensing. Albeit, you may be correct about my information being public, it is only public information if I were to put the name of my co. or the co. email address in order to find the information you are claiming to be public record in which I did not. For you to pull the information from the credentials I provided when I purchased the software and use it for anything other than what it was intended for is a breach of privacy and trust. As far as your unsubstantiated claims that I have no CLUE or PROOF that your software did indeed cause my computer to go to blue screen, let me lay it out for you. For one, I am quite proficient with computers not your average Joe. Since it's obvious I do collections, you must know that for security purposes, I have to be very careful as to what I download on my computer and what websites I access due to the CONFIDENTIAL information I withhold. With that being said, Vista OS, Windows 7, 8 or Windows XP, regardless the OS I use, I must maintain and preserve the information with the utmost regard. Hence why every morning I run a full scan on my computer both in safe mode and then in regular mode w/ Kaspersky. I then run a scan with anti malware. THIS IS DONE EACH AND EVERY MORNING!

After the scan is complete, I open my processes and check each and every process that is running to make sure there are no infections. For added security, I do not download anything that is not pertinent to my business. Once again as I stated collectmax was the ONLY software I downloaded to my computer that day. Once a week, I check my registry as well. I am a very COMPETENT person and know what I am doing. So, to make a long story short, I am more than 100% positive it was from the download that caused my computer to take a s**t. Yes, you may have thousands of customers but that doesn't mean that I couldn't have been the 1% that there was a glitch in the software you or your reseller provided. There is no guarantee, no CLUE or PROOF that you can provide that your software didn't cause this issue. All I simply requested is that you fix it as a one-time courtesy. If you can't do that for your customers, especially in a rare case as this then maybe you need the $25.00 more than I do. I also like the fact that if you indeed had nothing to hide, you would not have changed your website information after the fact that this happened. I now see you changed your hours from 10-6 to 9-6 and have removed Beverly, MA from underneath the phone number on your website.....pfft, and you have nothing to hide! Good luck explaining that one when I forward the pictures over to the Nevada BBB and Nevada AG office!

Rachel,

I never said that having an email with a different name is illegal.  Please get your facts straight!

While it is your right to remain anonymous on this site it is also my right to call out my accuser.  I never misused any information from my customers and hold that in the highest regard.  Listing the name and business name of my accuser isn't abuse since no confidential data was actually released.  The same information I listed can be easily seen online BY EVERYBODY from your state's business directory.

Simply put you refused to pay a $25 replacement fee and you still acuse either my company or Plimus with sending you a virus even though you have nothing to back up that claim.

I hope you do realize that if either my company or Plimus (now bluesnap) was sending virus's to customers we wouldn't be as succesful as we are now.

I can assure you that there is no malicious code in our software.  Our site would be blacklisted by the search engines if that was the case.

So since you have NO CLUE OR ANY PROOF to what actually caused your blue screen and can only speculate what happened I would appreciate it if you stopped pointing the finger at me or Plimus for sending you an infected file.  You could have gotten that virus FROM ANYWHERE if the computer had an internet connection and most virus's are caught from a browser by visiting a malicious web site. And the browser or even one of it's components (like JAVA) might have not been updated recently which could have been infected by an exploit.  You did tell me the computer was running Windows Vista (if I am not mistaken) which isn't the most secure OS.

This will be my very last post....as I have already said my peace.  My company has done nothing wrong by sticking to our policies.....even if you don't agree with them. Such is life.

There is nothing illegal about me using an email address I have had since I was 16 when I emancipated myself from the "Eckerts". There is also nothing illegal about doing a name change....If so, I highly doubt the states would allow it. You should do some more homework Frank. As for your frivolous claims against my co., once again had you done your homework, I have been open and incorporated since February of 2012 without 1 single complaint about my co. besides from a disgruntled ex business partner I let go because of these tactics you speak of. And yes, you're right. You knew exactly why I asked for your zip code which is exactly why you decided to refund my purchase. Had you decided to refund my purchase due to the email you're referring to, you'd have done so right away. Not AFTER the fact that I asked for your zip code...and fyi it is grammatically incorrect when you say you knew what game I was playing. I was not filing a complaint for "not getting my way" as you so eloquently put it. I am filing a complaint for the virus that your reseller sent to my computer just like they have been overcharging people's credit cards after the initial purchase. You can verify this by googling Plimus complaints. Once again, would I have appreciated the waiver due to circumstances, yes but is that why I filed a complaint? No. Now I will tell you what is illegal, unethical and unprofessional. For a co. to use a customers information in such a way that it violates a consumers trust, faith and privacy. With a way he is presenting himself to the public, would you trust giving your personal information to a co. that misuses it?? Imagine what else he can be capable of. I just contacted WCVB channel 5 and they said this is a lot and to continue the course of contacting the bbb and AG office and once I get a final response from them to call back to the station and they will follow up on the story according to the outcome of the bbb and AG office. I have also taken the liberty to screenshot these responses to include with both complaints.

Since you have no problem revealing my identity let's reveal yours.....Rachel Eckert of National Revenue Recovery Inc. in Lackawanna NY.

Unlike yourself I am not hiding behind a fake name of  tanyablade@gmail.com because I don't have anything to hide from.  I have been in this business for over twenty years and I know that collectors like to use a fake name because their whole job revolves around threatening people, intimidating them, and doing anything they can to pressure a debtor into paying.  The fake name is used for their safety in case on of the debtors they harrassed wants to go out and find them.

Unfortunately sometimes the collectors use the same tactics on other business's like software companies and these tactics do not work....at least not with my business.

As soon as you called me to ask what my zip code was in I knew what game you was playing.  Unfortunately once in a while there are a few collectors / agency owners that try these tactics with us when they do not get their way....so I would assume that those people are the ones referring to me as an a-hole.

If you think for a second that I was simply avoiding your calls..... I have a bridge to sell you over in Brooklyn.  I was on the phone with one of my business partners and other clients which is why the phone kept going to voicemail.  I was going to return your call until I received your threatening rant on the voicemail.

Getting back to the software....had your computer NOT had the blue screen of death we do provide for FREE the Collections MAX License Delete Utility which allows you to remove the license off of your machine so you can transfer it onto another machine FOR FREE.  However...since you are unable to run the utility on your machine because of the blue screen we have no way of validating the license removal and because of that a replacement key needs to be generated from our system that costs $25.

So the ONLY TIME you would need a replacement activation key is when you cannot run the license removal utility on a computer that has a license on it.  This was NOT EXTORTION....rather it was policy.

Like I mentioned in an email I sent you before all this came to a head the revoke process is fully automated and requires the $25 payment...and if we had the capability of waiving the fee we would have.

If in fact his Co. did nothing wrong, he should not have any reason to lie. As I stated in my email, yes I called 21xs AFTER I received an email stating that I can go find collection software elsewhere and that my license was being revoked once again AFTER I said I did not want the refund due to him telling me it WILL not MIGHT block me from any future purchases (which I have on recording). Yes in a previous email I asked if it was possible to get a refund then re buy and reinstall the software (which was sent before business hours). Upon the business opening at 10 am EST, I called and spoke w Frank directly (which is when he explained if I asked for a refund I would be blocked from ever purchasing the software again and which I said no then nevermind I don't want to do that). I do not believe it is immoral for a paying customer to have to call 21xs because the owner blatantly ignored the phone because they saw it came from my number. If anything, that makes Franks co. even more unprofessional.  I purchased his software, I was a paying customer. I had all right to contact and receive a response for the product I purchased. Also, I am more than willing to prove to anyone that I did not call him 21xs and threaten to file a complaint w the AG office until AFTER he revoked my license and told me good luck finding software elsewhere. If you are interested please email me at Tanyablade@gmail.com. Yes,  after calling 21xs and having my calls ignored, I finally had no other choice but to not threaten but ADVISE he leaves me no other choice but to contact the BBB and the AG office. I never once said that I was not willing to pay the $25.00 I simply asked if they could waive it due to the fact that the very next day I downloaded the software my computer was going to a blue screen. I advised him I did not have the 25 available at that time (which if worst came to worst I would've had to put it on a prepaid debit card because I didn't have access to my car). If I had no other choice and had to pay the 25 I would've paid it. Now, due to Franks ego, my collector has been unable to start work because I am short on a license which is affecting my business. I am unable to operate as planned and am taking a loss at this point. I know a lot of collection agencies in the area I'm from and a majority of them said that Frank is an a-hole and he has no business ethics. I can provide references for this as well if need be.

With all due respect,

The software in question, Collections MAX , is in over one thousand collection agencies world wide and does not contain any type of virus.  This customer may have gotten a nasty virus that caused her computer to blue screen around the same time she installed our software but that is purely coincidental.  If our software contained virus's our thousands of users would not be using it.

When she called (the first time other than the other 20 times) I explained to her that the activation keys are tied to the the computers they are activated on and since it was tied to her computer that had the blue screen she would need to purchase a replacement activation key which costs $25.00.  She didn't understand why she needed to purchase a replacement key even after I tried to explain it to her...so I will explain it here.

It took us a few hundred man hours to create our online license portal at https://www.collectionsmaxlicenses.com for which our customers can log in and remotely revoke an activation key, get the latest news and downloads....etc.  Because of this huge cost we decided that instead of raising prices on our software (which is the lowest in the debt collection industry) we would simply add a small fee for any replacement keys ($25 per key). This fee is outlined in our software licensing policy found at this url

The policy is also clearly defined on our website in our online documents webpage at this url

Since she wasn't going to pay the replacement license key cost and then left threatening voicemail messages about filing a complaint with the Attorney General she left me no choice but to refund her purchase in full.

She also asked for a refund in a previous email (in writing) so I honored that request.

When she stated on the phone that she wanted a refund I did tell her that she might get blocked from our payment processors from future purchases if she charged back the purchase or asked for a refund.  This IS TRUE because the payment processors we use have built in anti fraud protection measures in their systems and will block such purchase attempts.

There is nothing deceptive or unethical about our business practices.  I honestly thing it is more unethical to tie up the phone lines of a business by calling 21 times as she stated over a $25 replacement key that she never had any intentions of paying....even after she got a full refund.