- Report: #640809
Report - Rebuttal - Arbitrate
Complaint Review: Delta Airlines
Delta AirlinesP.O. Box 20706 Atlanta, Georgia United States of America
Delta Airlines Delta Fraudulently Charged For Baggage Service, Refuses to Refund Money Atlanta, Georgia
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I had one suitcase and one catalog case (with aircraft manuals). Delta charged excess baggage for the second bag, as well as overweight baggage for the catalog case. I was told that the regular excess baggage and overweight charge was $150. I was also told that I would have to pay an additional $55 to transfer the bags directly to Air Algerie and eliminate the need for me to collect the bags and bring them through customs in
When I arrived in
Delta ignored several online complaints, and even completely DENIED they made any charges when I called them.
When I complained through my company's travel department,
Delta responded and offered me a $50 voucher. I said this was unacceptable,
because they charged me $55 for a service that was not performed, and could not
be performed (transfer baggage from Delta to Air Algerie in
I have inserted the messages between a representative of Delta Airlines and myself:
DELTA AIRLINES TO ME"
"I do apologize for any misunderstanding regarding the $55 additional charge. The agent was incorrect in stating that it was a transfer fee. It was actually the following as stated from customer care:
We do have a baggage agreement with Air Algerie and the charge for bags weighing 51-70 lbs. is $150 for international travel. When paid at the airport, the fee for a second bag is $55 for international travel so he was charged correctly. The PDR shows the following entry:
SSRXBAGDLHK2*FOSTER/NEILPHILIP*SEAJFKYUL 2 PIECES SSRXBAGDLHK2*FOSTER/NEILPHILIP*SEAJFK205.00EBC/TTL205.00USD
We will be addressing this with the station to make sure they are more clear with our travelers so that there is no miscommunication on their part that is any way confusing. Customer care sent the voucher because they felt that it would offset your inconvenience. However, I am prepared to do more than that as we value you and our relationship with Boeing. As I am unable to refund this, I am prepared to offer you an additional transportation credit voucher that can be used for personal use in the amount of $300. My offer of depositing 5000 sky miles into your account still stands as well. If you provide me your sky miles number I will make sure this is posted. Please advise at your convenience. Have a good evening.
According to this response, the ENTIRE $205 charge was
because the bags were being transferred to Air Algerie for an international
flight. However, the leg from
THIS IS MY RESPONSE TO DELTA:
"As stated in the previous message (just sent), I flew
Business Class on Air Algerie, thus there should have been NO baggage charge at
all... Your ticket agent DID know this when I told her I was going to
In fact, it was even more of a hassle that that. Because of
incorrect information, because I did not find that the bags DON'T transfer
until I cleared customs and immigration in
Additionally, the Air Algerie flight was not even on my
itinerary, or in your system in any way. The ONLY reason that your ticket agent
knew I was going on to
According the latest explanation you provided, THE ENTIRE $205 CHARGE is fraudulent, as NO bags were transferred from Delta to Air Algerie.
Incidentally, my colleagues who also had to fly to
DELTA'S RESPONSE WAS:
"The charges were for the Delta flights, not for the other carriers. Each airline does have different fees that are charged and I am sorry you feel you were in any way charged inappropriately. I have forwarded your complaint on to the station for review. If you decide that the compensation offered is agreeable, I will forward you a $300 credit voucher for your future use.
Once again, the Delta rep COMPLETELY ignored the point that
there was NO interaction between Delta and Air Algerie. I had to pick up my
bags and RE-CHECK them with Air Algerie in
THIS WAS MY LAST RESPONSE THAT HAS NOT BEEN ACKNOWLEDGED:
"You have completely missed the point. You keep
claiming that this is a fee charged by Delta due to an "agreement"
with Air Algerie. HOWEVER as far as Delta was concerned, I was going to
If I charged $205 to perform a service, took your money and left, you would call the police and charge me with robbery, or at least fraud. This is EXACTLY what Delta Airlines did to me."
The Delta rep has since IGNORED all other responses.
This report was posted on Ripoff Report on 09/15/2010 10:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Delta-Airlines/Atlanta-Georgia-30320-6001/Delta-Airlines-Delta-Fraudulently-Charged-For-Baggage-Service-Refuses-to-Refund-Money-640809. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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