Delta Airlines Delta Connection Endeavor Air Delta Airlines Comfort Class Is Horrible and Misleading Atlanta Georgia

Two weeks ago I booked a Comfort Class roundtrip from MPLS to RDU on Delta and had multiple issues, or should I say surprises.

The first is that I thought I was book Delta, but it turned out to be Delta Connection, operated by Endeavor Air, a commuter airline.

When booking the flight I paid an upgrade to their Comfort Class.  On their website it states that Comfort Class offers: an “upgraded experience that includes more things to love”.   Nothing could be further from the truth as there was no benefit for the upgrade.  If fact, it may have actually cost me.  Consider that Comfort Class is supposed to offer:

• Seating, with Priority Boarding - up to 4” of extra legroom may be true, but this is what cost me dearly.  You see, by boarding first, the end result was that when the other passengers boarded, with my seating assignment, I was repeatedly hit on the back of the head with suitcases, carry-ons, infants, purses, computers and anything else that could be carried on a plane.  The extra legroom is hogwash as they use commuter planes which packs you in like a sardine.
• Dedicated Overhead Space – totally incorrect.  There was barely enough to fit my winter coat in the space. Had a carryon been involved, it would not have fit.
• Access to Sky  Priority® boarding.  True. The penalty for boarding early was addressed above. Add to that, on the return, the plane was late.  This had passengers trying seat themselves and clamor for bin space.
• Additional amenities include:, complimentary beer, wine, and spirits on flight 250 miles or more and complimentary premium snacks on flights 900 miles or more.  This is totally incorrect.  I got a cookie and a half glass of soda.  Nothing else was offered or mentioned.  This amenity statement is just plain wrong.
• Little Extras - like a pillow, blanket, complimentary headset, also included as a benefit that is totally incorrect.  We were never offered, nor did we know this was available.  I did however, look for a blanket and was unable to locate one.  No could a cabin attendant find one.
• Movies, TV & More – another non-issue, as I found that this is available only on cross country.  However, I would have expected it on a two-hour flight.
• Service – no internet and bathroom out of order.
• Seating – beyond cramped, yet extra cost for their Comfort Class.

Bottom line is instead of a Delta flight, I was put on an old Endeavor Commuter that needed upgrading so bad, it was dirty, uncomfortable and lacking any amenities.

I have written them, but with amount of complaints on the internet, they probably could care less.  Totally unacceptable to me, but business as usual for them.