• Report: #1083157

Complaint Review: Deluxe Hire

  • Submitted: Tue, September 10, 2013
  • Updated: Tue, September 10, 2013

  • Reported By: stockwell — cirencester Other
Deluxe Hire
28 Grosvnor St Mayfair. London, Select State/Province United Kingdom

Deluxe Hire www.deluxehire.co.uk Took our money and never delivered goods or made contact! London United Kingdom Internet

*REBUTTAL Owner of company: Unknown Reporter - No Stockwell on our record.

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! NEVER! BOOK WITH DELUXE HIRE! unless you want to be let down, dissapointed and robbed! I ordered an assortment of things for my wedding from them. I paid in May for my wedding in August. On the day nothing turned up and I was not contacted at all. 

I had to send out and hire from other places on the day which cost more money. I rang them after the wedding and received no apology or reason why I had been let down. In fact they couldn't have cared less.I asked for my money back and was told that they would credit it straight away. Of course it still hasnt arrived and six weeks later we are still waiting. Are now with trading standards to try to get some sort of help. These people are oviously con artists and must be making a fortune out of other peoples misery. ! In fact I dont think they ever have any intention in providing goods if they even have them!


This report was posted on Ripoff Report on 09/10/2013 03:18 AM and is a permanent record located here: http://www.ripoffreport.com/r/Deluxe-Hire/London-Select-StateProvince-W1K-4QR/Deluxe-Hire-wwwdeluxehirecouk-Took-our-money-and-never-delivered-goods-or-made-contact-1083157. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 REBUTTAL Owner of company

Unknown Reporter - No Stockwell on our record.

AUTHOR: DeluxeHire - (United Kingdom)

This reporter cannot be identified.

 

DeluxeHire provides services for private and corporate clients, photographers, hotels, production and television companies across the UK.  We successfully deliver hundreds of orders to various events every year. Clients who seek high-end deluxe products to create unique, memorable and successful events come to us. Our customer base is strong. We stock over 2000 products from major suppliers in the hospitality and events industry. And those are some of the reasons why we remain in business today despite all the many challenges the business has faced.

 

Additionally, in 2013, we took the extraordinary step of instating a minimum order value of £120.00 including vat, simply because our business was overwhelmed with demand - that shows confidence.

 

The nature of catering and event equipment hire is inherently complex (it just is!) In the industry, 95% of customers orders return with losses, damages or breakages.  We're talking about goods such as glassware, cutlery, crockery etc. It is not inconceivable that glassware or crockery might break or some cutlery ending up in bins, etc. At DeluxeHire, it is rear that we cancel an order but occasionally it happens, when a customer fails to return their complete order. When that happens, we take responsibility and work closely with the customer - should they wish - to find a solution. Our close links with other hire companies ensure that there is absolutely no reason to disappoint anyone.

 

DeluxeHire Customer Service

Catering and Event Equipment Hire. London

 

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