Complaint Review: Deluxe Hire
I don't really know if the lady who I always speak to is dubious or simply inept but she and her company were the one thing that let me down and caused me stress over the weekend of my daughter's wedding in June - and, as far as I can tell, she still (3months later), has not returned my £100 deposit, or any part of it. I'm awaiting a substantive reply to my latest email.
The delivery arrived a day late at around 6p.m. via a driver with limited English, who had phoned me 3 times during the day, promising he would be there in an hour. When he did arrive, I was already entertaining. If I had not spoken to the lady concerned on the morning after they were due to arrive, I honestly believe they would not have come in time; that the order had been forgotten. Certainly, the delivery man told me it was a very last minute job, and he had only had instructions that day and was obliged to "fit it in."
The product itself was a disappointment but I am more than 50% to blame for that, not having been to Slough to check out the hampers I hired. They were insufficient for our purposes and I had to buy additional full size plates for the day.
I have been chasing consistently since the event for the return of my deposit.
I would not use this company again in any circumstances.
This report was posted on Ripoff Report on 09/22/2015 06:06 AM and is a permanent record located here: http://www.ripoffreport.com/reports/deluxe-hire/internet/deluxe-hire-inept-slough-1256414. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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