- Report: #1026555
Complaint Review: Diamond Resorts International
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| Diamond Resorts International 10600 West Charleston Las Vegas NV
Internet United States of America |
|
Diamond Resorts International Fraudulent Timeshare , Internet
*Author of original report: Satisfaction
*Consumer Suggestion: you're not the only one
*UPDATE Employee: Response to Member 3-10-2013
Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™
Since Diamond Resorts took over the resorts I have experienced the following":
- The maintenance fees have increased exponentially.
- It is much more difficult to reserve a vacation if fact they say there are no weeks available when in fact there are.
- It is extremely difficult to get ahold of a service representative.
- This year I was double billed for two separate maintenance fees and my account balance changed 3 times. I have called customer services numerous times and talked to Yolanda, Alex, Peter & Dana to name a few. I have written several times on the web site to rectify this situation. I have been told by several of the above named individuals that my account was being reviewed by corporate and I would be receiving a call soon from someone in corporate. This has not happened. Due to their accounting issue they have blocked me from making a reservation. Their issue yet no action on their part.
If you are considering purchasing a timeshare from a resort run by Diamond Resorts I would encourage you to think twice. I used to enjoy owning a timeshare. Since DRI took over the entire ownership experience has been traumatic.
This report was posted on Ripoff Report on 03/10/2013 02:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/Diamond-Resorts-International/internet/Diamond-Resorts-International-Fraudulent-Timeshare-Internet-1026555. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search TipsI will say that once I was contacted by senior management I found empathy and compassion that was not present when dealing with the lower level service representatives. I do want to thank DRI management for their satisfactory resolution to my issues. I also want to thank Ripoff Report for the assist!
#2 Consumer Suggestion
you're not the only one
AUTHOR: VC32 - (United States of America)
SUBMITTED: Tuesday, March 12, 2013
#3 UPDATE Employee
Response to Member 3-10-2013
AUTHOR: Patrick Duffy - (United States of America)
SUBMITTED: Monday, March 11, 2013
Diamond Rersorts International would like to assist you in your message....Please contact us at; 1-702-823-7660-----We would be very happy now and prior. With apologies for your inconvenience.
