Diamond Resorts International Hilton Grand Vacations In planning our 43rd Wedding Anniversary Diamond Resorts International Hilton Grand Vacations Total FAILURE! Las Vegas Nevada

It was my year to plan the surprise trip for our Anniversary. My wife has no idea where we are going. Next year my wife will plan the Anniversary trip and I won’t know where I am going.

We were sold this dream of taking a paradise vacation to 1000’s of destinations. While planning our trip I said we will get on a plane and go somewhere. I was offered ONE destination in Scottsdale, AZ  which was 30 minutes from where I live. This is already a failure. I don’t want to go to Scottsdale! Living in Arizona since 1979, we don’t stay at the fancy resorts so I decided to try and make this work. While they are securing the dates at the Links Resort, I’m booking our golfing because they were no help through the vacation package. While booking the dates they said I had to attend a 9:30 AM meeting that I did not know about. We are going to be on the golf course at 9:30 AM because it is hot in Arizona in June .

They were not flexible on the meeting times and days, but I was, I told them I was available when I checked in, available after golf at 10:30, and available when I checked out. They refused to book our stay at the Links Resort. They only offered the one time 9:30 AM. 

The concierge heard about the total failure to book at the Links and she booked a stay for us through her process not using our vacation package. She was able to book a 12:30 PM meeting for us. 

The concierge now knowing the failure of using our vacation package says she knows just the person to help plan our Anniversary. Talking to the new agent I asked to go somewhere special,  and he only offered one place, Las Vegas. I don’t want to go to Las Vegas, I have a timeshare there. He still only offered one option it was the Cancun Resort in Las Vegas. Even the dates that I wanted to go were not available. I gave him new dates, request was DENIED! NO other offers or help to book at other resorts.

We could not use our vacation package at all and we go to the 12:30 meeting at the Links Resort in Scottsdale, AZ. The agent starts doing her sales pitch. We have documented 9 pages of problems of not being able to use our vacation package. Once she heard all of our problems all she wanted to do was get us out of there. We asked for our money back and would not be making any more payments. She said you will not get your money back and you will end up in court for the remaining balance owed. You only have 7 days to cancel the contract. We asked for a supervisor, she told us the same thing and you will have to keep paying or you will end up in court. The agent and the supervisor said the reason why we were only offered these locations was because that is only place they had sales people on staff. We were removed from the facility with no resolution to the complete failure.

Being denied for the Cancun in Las Vegas, I called and booked a room for the dates in three minutes not using the vacation package. I wanted to prove that there were rooms available. 

While we were there we talked with several staff members that told us they were not going to fix anything. We exhausted ourselves to resolve this nightmare. We were put with an agent and were told that she was from  “Quality Assurance”, she was NOT. She had only been with Hilton for two months. We were put with her just to stonewall us, she said that she was sorry she could not do anything for us. We did not give up, we contacted the VIP of Hilton Vacations, they could do nothing and gave us the corporate number to contact.

After waiting on hold for 45 minutes, they told us they would contact us in 3-5 days. More BS and run around.

While we were at the resorts we talked to several other guests and found numerous problems and angry people trying to use their “Vacation Package” and they said it was a nightmare trying to get get their problems solved.

Do not get involved with Hilton Grand Vacations it is legalized crime and once you sign the contract they do not care about you or your vacation, all they care about is money and they stand by their lies.