- Report: #527353
Report - Rebuttal - Arbitrate
Complaint Review: Direct Gardening Royal Dutch-Burgess Seed-Richard Owen Nursery-Four Seasons Nursery-House Of Wesely
Direct Gardening Royal Dutch-Burgess Seed-Richard Owen Nursery-Four Seasons Nursery-House Of Wesely1704 Morrissey Drive Internet United States of America
Direct Gardening Royal Dutch-Burgess Seed-Richard Owen Nursery-Four Seasons Nursery-House Of Wesely directgardening.com,, House of Wesley, Royal Dutch, Burgess Seed & Plant, Exciting Gardens, Four Seasons Nursery, Inter-State Nurseries, Farmer Seed and Nursery, Kelly Nurseries, and Honeycreek Nurser Direct Gardening Doesn't Honor Guarantee, Internet
*Author of original report: Extreamily frustrating.
*Consumer Comment: That must be very frustrating.
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Direct Gardening, http://www.directgardening.com/ Does not Honor their Guarantee. They send weak and dying plants. Total Ripoff!! 2 Years worth of headache from them is all I have gotten!
I ordered Several hundred plants and items including 144 Jumbo Canadian Hemlocks (15-20 inches) in September 2007 The saplings arrived within a few weeks and were planted per their directions the same day of arrival. Although I followed their care instructions by January 2008 they were all dead.
Their guarantee states that they will replace any product that does not survive the first 12 month, so I sent a request for replacement around March 2008 along with my original shipping label certified mail.
The new plants arrived early that spring, and again were planted the same day of their arrival. By mid summer 2008 they were all dead again. I sent another request for replacement plants along with my shipping Label certified mail.
The third set of plants arrived in early fall 2008 for the fall planting season. These plants were not the Jumbo (15-20 inch) that I ordered in 2007 most of them were barley 8 inches. I contemplated returning them right then but I thought I would give them a try instead so I planted the same day of arrival their care instructions followed to the letter and were again dead by mid winter.
I sent for yet another round of replacement plants in or around march 2009 along with my shipping label certified mail. They received and signed for the letter in March, It is now late November 2009 and they have not sent anymore shipments or answered any emails about the replacement plants.
My original order was almost $500.00 for everything I ordered including the Hemlocks and NOTHING has survived! at this point I just want my replacement shipment for the Hemlocks. I do not recommend this company at all!
This report was posted on Ripoff Report on 11/22/2009 10:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/Direct-Gardening-Royal-Dutch-Burgess-Seed-Richard-Owen-Nursery-Four-Seasons-Nursery-House-Of-Wesely/internet/Direct-Gardening-Royal-Dutch-Burgess-Seed-Richard-Owen-Nursery-Four-Seasons-Nursery-House-527353. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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