I have been in debt for a bit now, and when I lost my job I was unable to make payments. I am also a full time student so it's been extremely hard, my only way to make any money is babysitting and I don't get very much. However, I thought that the best thing to do was tackle one bill at a time, and that is when I decided to contact Tmobile about my balance with them. I had received a bill for $230 a few months back, and by this time I was unemployed and had to borrow money every month to pay my phone, but when it reached that amount there was no way I could pay it and it ended up going into collection, that's how Diversified Consultants, Inc. ended up with my account.
I contacted them because Tmobile had told me my balance was over $500, which was inaccurate to my knowledge. When I spoke to a man at DCI I tried to explain to him my situation, and that my Tmobile bill had been $230, and I was willing to pay that and the late fees. However, he told me I was wrong and that after my $230 bill I still had THREE more phone bills to pay! This was news to me, I never received such 'bills' and I told him so. He even read names of my friends off my bill saying I had spoken to them in the months following that bill, which I found a bit inappropriate. I wanted to talk to someone else about my account, to see if he could possibly be correct, I asked if I should contact Tmobile to ask them, he said no that he was the final word in my account. How could I agree to pay a fee that I was unaware of? I told him I would be unable to pay that, and it needed to be lowered and he refused. He went off and tried to bully me into paying it, yelling at me, interrupting me, refusing to listen. The conversation got heated and I told him he was being a jerk to me, which must have set him off more. He continued to harass me and insult me and I was literally in tears by this point, he proceeded by saying "GET A LIFE!" and hung up on me.
I was in so much shock and all I could do was cry, but still I knew that this psycho should not be talking to me that way so I called back. The same man answered with "Jocelyne, what do you want", I asked to speak to his supervisor and he refused to let me, after all this abuse, and in tears I told him he was being an a**hole so he hung up on me. I called again and someone else answered, who also did not want to transfer me to the supervisor, was there no end to the amount of jerks at this company?
Finally I got through to the supervisor, who didn't exactly make me feel comforted. I tried to get myself together and talk through the tears and he interrupted me and continued to yell at me. Saying that I was wrong and that I had yelled vulgarities at his employee. I tried to speak but once again I could not get a word in, and he continued to yell at me. I told him that this was harassment and I would take legal action, he responded by chuckling and saying "Good luck trying to pay your bill, because we own it, good luck with your credit!" and hung up.
I have never in my entire life been in a situation as distressful as this, especially from someone who was trying to get my money. I did some research and they are known for their bullying techniques, false balances, and refusal to allow you any evidence of such balances. I am quite emotionally distressed over this, but above that what they have decided to do, not let me pay my bill, is illegal. It is BLACKMAIL for them to try and damage my credit because I didn't fall for their tactics, I am only a student trying to pay off her bills, I did not deserve this, and no one else does either.