- Report: #412628
Report - Rebuttal - Arbitrate
Complaint Review: DuroPower
DuroPower677 Arrow Grand Circle Brenda Cole Covina, California U.S.A.
DuroPower Generator Scamonater Sold a generator that won't work and they refuse to replace parts Covina California
*Consumer Comment: Bad customer service
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I later took the generator to a professional service guy who could not figure it out at first but later established what parts were needed. Even he tried and tried to get information and assistance from Brenda Cole or anyone who would help and no one would. They wanted pictures and codes and blah blah blah. This is now January and I am STILL trying to get reslove. Brenda wrote back last night and I am copying and pasting her exact words with no editing:
"This was the last e-mail from your repair center. the pictures were never sent to our office. All that was requested was wiring diagrams and specs. These request were sent to him."
SORRY , BUT NO WE ARE NOT A MANUFACTURER OF THE PRODUCTS. WE IMPORT THEM FROM CHINA.
How professional is that? Even though they tell you replacement parts are free you cannot get them. Everything is free if you have no access to get it! Nor can you send back the machine for another one.
It is a scam big time! They take the money and run. I guess sometimes we forget "Let the Buyer Beware" warning we always here. I just didn't think that this was going to be a rip off. I sure hope a class action suit against this company takes place. I'm in!
If you are intending to buy from this company don't! It is a scam. The product is defective and you will never, ever get any problems resolved or money back.
This report was posted on Ripoff Report on 01/15/2009 06:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/DuroPower/Covina-California-91722/DuroPower-Generator-Scamonater-Sold-a-generator-that-wont-work-and-they-refuse-to-replace-412628. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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