E4L and the slimdown express dodging customers return requests

I recently returned a product to the e4l company and Larry North Products they not only have over two hour wait times on the phone the have continued to charge my credit card I have only talked to two people in a month and they tell you no problem then the second one said they have no records, yet I recieved the confirmation in the mail three weeks ago, when asked why they still charge my credit card they said it was a mistake and would fix it. I still have received no moneys backs they won't respond to my emails, please be aware what you are getting into before you decide to try the Free offers because they are not so free. Even the phone is now disconnected for two weeks for repairs it says.