- Report: #1045148
Report - Rebuttal - Arbitrate
Complaint Review: ENTERPRISE RENT A CAR
ENTERPRISE RENT A CAR2273 RESEARCH BLVD rockville, Maryland United States of America
ENTERPRISE RENT A CAR hit and run by fleet vehicle enterprise wont cooperate rockville, Maryland
*Author of original report: More info
*General Comment: This is what you do.
*General Comment: Regardless
*UPDATE Employee: Enterprise Rent A Car
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the vehicle came back to enterprise on a 2013 ford f150 out of maryland.
i contacted enterprise regarding this hit and run and was bounced around 3 or 4 departments given various phone numbers until i ended up at "fleet claims" due to the fact that this was a fleet vehicle
a girl named Chris answered the phone and listened to my story she then informed me that this vehicle is not insured by enterprise but by the company who leases it. when i requested the companys information or insurance information she stated this was "private information and the customer will call you" she took down my name and number.
when i asked her how she thought the company would call me when they ran from me in the first place she went into what i like to call robotic customer service mode and just kept repeating the same sentence "i cannot give out customer information"
i do not want to go through my insurance company because when the guy who hit me denies it my rates will in turn go up so id rather deal with this myself
This report was posted on Ripoff Report on 04/22/2013 06:08 AM and is a permanent record located here: http://www.ripoffreport.com/r/ENTERPRISE-RENT-A-CAR/rockville-Maryland-/ENTERPRISE-RENT-A-CAR-hit-and-run-by-fleet-vehicle-enterprise-wont-cooperate-rockville-1045148. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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