On July 16, 2000 I order one pair of Eagle Eye sunglasses and one Eagle Eye sunglass clipone for my daughter. This was done with my Visa check cashing card which also can be used as a credit card. This transaction was done over the phone.
On July 18, 2000 I called them to inform them that I changed my mind and did not want the sunglasses afterall. They replied "No problem" and they would process the cancellation. Well you guessed it, they did not cancel it!. The money came out of my checking account on July 19, 2000.
Then of course I did not even get the glasses until August 16, 2000. After trying them on for a bit I completely realized that they were most definitely not for me, the yellow tint on the glasses gave me a headache. Therefore, I called them again on August 20, 2000 and informed them that I did not want them (for real) and wanted my money back. I followed their instructions and sent the glasses back on August 22, 2000 with the Return Order No. 3442-001-F. Since then I have not received my refund and I have called them repeatedly (on September 6th, October 6th, November 29th, January 9, 2001, January 22nd, January 31st, February 9th). Each time they informed me the check was in the mail.
Well as of today I have yet to see that check for $79.??
I was so upset that I contacted the Better Business Bureau thru the WWW and all I got from them was a letter stating that since Eagle Eyes has ignored their request regarding this complaint they are closing their files on this.
Now what kind of Better Business is that?