• Report: #328450

Complaint Review: Easy Grant Service Grant Master

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  • Submitted: Wed, April 23, 2008
  • Updated: Mon, September 01, 2008

  • Reported By:new iberia Louisiana
Easy Grant Service Grant Master
2620 S Maryland Parkway Suite#969 Las Vegas, Nevada U.S.A.

Easy Grant Service Grant Master government grants Las Vegas Nevada

*Consumer Comment: this company needs shut down

*UPDATE Employee: Resolution Offer

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Ordered cd for just the price of $2.99 shipping and handling, got the cd and the crap does not allow you to access any type of government grants applications and to top it off did not know until we got our bank statment that they have charged my debit card 4 times for 1.99, 1.00, 20.00, and 39.95 on 4 differnt days. Needless to say my husband and I are very upset, people work to hard for their money this day and age to have some one come and just take out of your account as they please. If anyone knows anything i can do about this please contact me. Thank you

Janee
new iberia, Louisiana
U.S.A.

This report was posted on Ripoff Report on 04/23/2008 06:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/Easy-Grant-Service-Grant-Master/Las-Vegas-Nevada-89109/Easy-Grant-Service-Grant-Master-government-grants-Las-Vegas-Nevada-328450. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

this company needs shut down

AUTHOR: Harry - (U.S.A.)

i like many others have been ripped off by this company, in one oe the reports the people were charged for the cd and when they recieved it it was nit worth the cd nor the money they were charged, at least they did get the cd, i was charged for the cd, waited for the cd, and as of this date almost a month latter i still did not get what was paid for, yet this so called grant thing was still taking out 39.95 a month for their so called service, a called this company on 8/30/08 to complain and make sure that i was completly,removed from their records, and was told that the 39.95 would not be deducted from my account, but the very next day what the hell do you know, but it was deducted, i guess the company employees liars, this company owes me at least 39.95 and i plan on getting it back, i dont steal and damn if i am going to allow someone else to steal my hard earned money and think they will get away with it, i work in law enforcement in this state and see this happen daily, and to many people are getting by with it,government grants owes me and i intend to collect
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#2 UPDATE Employee

Resolution Offer

AUTHOR: Ryan - (U.S.A.)

First of all let me offer my sincerest apologies for any misunderstandings that may have occurred when placing your order for the CD. The Grant Master educational CD is a grant based program that is designed to help customers Locate Grants, Find Grant Applications, Write Grant Proposals, and assist them with anything else that may be needed in the process of Obtaining Grant Funding. The CD offers the ability to search for grants by keyword(s), in up to 5 simultaneous categories. This program is supplemented by a member's site, this site offers access to live chat support for assistance with any part of the application and proposal process or questions pertaining to the CD or the member's site. You are also provided access to one of the largest grant data bases you can find anywhere. Here you can find both government and private foundation grants. There is also information from Dr. John Porter who is a licensed and certified grant writer. The information that is offered through our member's website is more extensive than what other companies sell in coaching programs that cost thousands of dollars. So we feel that we are offering our clients the best value in the industry. There are no commitments with the free product. However, there is a bonus free trial period to membership websites that accompanies the free CD and we do our best to disclose this as it is stated 4 times throughout the ordering process - on the sales page, the order page, the confirmation page and in the confirmation/thank you email, it is then also explained in the 1st paragraph of the Terms and Conditions of the offer. We offer the trial periods to give our clients a chance to use the services so they may see the value of them for themselves before they are billed for them. The trial periods are free for 7-30 days from the order date depending on which bonuses apply. We do not charge customers that call customer service and cancel during the trial period. It is not our desire to bill clients who do not want the membership after the free trial offer ends.

When you order our product you must select "Ship My FREE Kit!". On the same page as that button is the following disclosure in no less than 10 point font:

Terms and Disclosures. By clicking "Submit", I am ordering the Grant Master CD and trial membership for $1.99 for Shipping and $1.00 for Handling/Insurance, after the 7 day trial I will be charged $39.95 a month thereafter if I do not cancel. I also agree to the 14 day and 21 day bonus trials to Express Business Funding and Network Agenda for $7.95 a month and $9.95 a month thereafter, should I choose not to cancel. I have read and agree to the Privacy Policy / Terms and Conditions. Charges will appear on credit/debit statements as "GRANTSEARCHASST". For questions, call 866-396-5694 M-F, 9am-9pm, EST.

Janee, I was able to locate your account and find that we've processed a courtesy refund on your behalf. We have also canceled your bonus programs at this time. If you would like to discuss your account further please contact customer service at the number provided in the above disclosure. There you will find a helpful agent waiting to assist you with your concerns.

If you are another customer that is reading this that has tried customer service and you feel that we have failed you in some way or you feel you weren't treated fairly please call me directly at 435-773-1795 or email me at ryanr@wskc.org and I will be happy to address your concerns ASAP.

Sincerely,

Ryan R.
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