- Report: #1144667
Report - Rebuttal - Arbitrate
Complaint Review: EdgeStar
EdgeStarPO Box 81336 Austin, Texas USA
EdgeStar Rude Customer service/ Do not honour warranty Austin Texas
*Author of original report: The warranty is for three years, Edgestar
*UPDATE Employee: Edgestar Response
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I purchased an air conditioning unit from EdgeStar a year ago and the unit workd fine for the first summer. As the months progressed I noticed the air pressure got very low and the unit was no longer cooling my room. I phoned EdgeStar to request service, especially since at the time of purchase I also purchased a five-year warranty. The gentleman who spoke with me was very rude. He told me I would have to get a thermometer and measure the air from front and back of the unit -- without explaining anything else to me. When I questioned him on this he hung up on me.
DO NOT purchase anything from this company. They do not have any respect for their customers. When it's time to honour their warranties... they turn things around and make the customer feel as though he or she has done something wrong. There is no real help or offer to get to the root of the issue. My warranty is for in-home service yet the customer service rep insisted that I would have to send the unit back to the company for any servicing.
This report was posted on Ripoff Report on 05/07/2014 07:39 AM and is a permanent record located here: http://www.ripoffreport.com/r/EdgeStar/Austin-Texas-78708-1336/EdgeStar-Rude-Customer-service-Do-not-honour-warranty-Austin-Texas-1144667. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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