• Report: #803154

Complaint Review: Empire Today

  • Submitted: Wed, November 30, 2011
  • Updated: Fri, December 16, 2011

  • Reported By: Kate Ryan — Langhorne Pennsylvania United States of America
Empire Today
Internet United States of America

Empire Today Overpriced Shoddy Carpet Internet

*UPDATE Employee: ET Customer Support

*Author of original report: No satisfaction gained

*UPDATE Employee: Business Response

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Do not use this company. They are a total ripoff. Let me say it is my fault for not doing the leg work because I wanted it done yesterday. The service was prompt, the salesperson came out right away and the installers were also on time and did a good job. The carpet however is substandard. I was charged $3600. for 700sq ft of carpet even though I was told I only needed 547. The salesperson said I would have too many seams if I did not purchase the extra footage. Is this common practice? I am not sure. The carpet is thin and when I step on it I can feel the cement slab underneath, if it last three years I will be amazed. I priced carpet afterwards and feel I overpaid by about $1500. Again, entirely my own fault but would like others to benifit from my stupidity.

This report was posted on Ripoff Report on 11/30/2011 04:45 AM and is a permanent record located here: http://www.ripoffreport.com/r/Empire-Today/internet/Empire-Today-Overpriced-Shoddy-Carpet-Internet-803154. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

ET Customer Support

AUTHOR: Business Response - (USA)

Kathleen, its disappointing to hear that you werent satisfied with your experience. Its always our goal to provide world-class service to each and every one of our customers and to resolve any issues that they may have. We hope that youll reconsider using us for future home improvement needs. Please contact us at 888-588-2315 x4195 or email us at customersupport@empiretoday if you have any further questions. Thank you. Rebekah Clerk, National Customer Service Manager
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#2 Author of original report

No satisfaction gained

AUTHOR: Kate Ryan - (United States of America)

Yes Rebekah, someone from your company did reach out to me and told me they would do anything they could to make my experience with your company more positive.  The said they would send a salesman who would allow me  to pick out new carpet.  What he sent was the most obnoxious man they could fine, who would not stop talking and let me get a word in.  He basically told me I did not know what I was talking about and that the carpet I had was fine.  I had some samples of carpet that were twice the quality and some price quotes that were much lower that he would not even look at.  I was also told by this company that I should never have been charged for 700sq ft if I only needed 547.  The salesman also brought samples of the ugliest carpet he could find.  My opinion of your company is lower now then it was originally.  I want nothing further to do with anyone from Empire Today and will chalk it up to a very expensive lesson learned.
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#3 UPDATE Employee

Business Response

AUTHOR: Business Response - (USA)

Kathleen, were sorry to hear that you werent satisfied with you sales experience. Its disappointing to hear that you are experiencing issues with your product, but we assure you that we provide only quality, name-brand products. We always want our customers to enjoy their entire experience and are dedicated to addressing any of their concerns. Its our understanding that someone from your local market has reached out to you to begin working on a resolution. If you have any further questions please contact us at 888- 588-2315 x4195 or email us at customersupport@empiretoday.com. Thank you. Rebekah Clerk, National Customer Service Manager
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