Report: #1508243

Complaint Review: Empire Today - Northlake Illinois

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Ripoff Report is Xcentric Ventures

Submitted: Fri, May 21, 2021
Updated: Fri, May 21, 2021
Reported By: Karen — Scottsdale Arizona United States

Author Confirmed

Why?

Empire Today 333 Northwest Avenue Northlake, Illinois United States

Phone: 800-588-2300
Web:
Category: Flooring

Empire Today They gave me false information about a flooring product, which I subsequently purchased and want removed due to poor quality. Northlake Illinois

*UPDATE Employee: Note from Empire

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The sales Rep in Phoenix Arizona voluntarily told me that laminate flooring would NOT have a hollow clicking sound when walking on it. In fact it DOES make that cheap sound. There is no way to know that until the flooring is actually installed. I requested a refund, but the company refuses. One executive told me the sound would dissipate in four months and I should call back then!!

I am shocked that such a well known company as this will not stand behind its products and representatives.

0 STARS

This report was posted on Ripoff Report on 05/21/2021 08:54 AM and is a permanent record located here: https://www.ripoffreport.com/report/empire-today/northlake-illinois-gave-false-1508243. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Note from Empire

AUTHOR: CustomerSupport - (United States)

SUBMITTED: Friday, May 21, 2021

POSTED: Friday, May 21, 2021

Dear Karen, customer satisfaction is our number one priority, and strive to address every customer concern with a sense of urgency.
We appreciate you bringing this matter to our attention and will be in touch with you shortly to further address your product concerns.

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