• Report: #1020938

Complaint Review: Empire Today

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  • Submitted: Wed, February 27, 2013
  • Updated: Thu, February 28, 2013

  • Reported By: Kay M — Murfreesboro Tennessee United States of America
Empire Today
Internet United States of America

Empire Today "Wet" wood and improperly stored in warehouse - Cupping issues all throughout the house. Internet

*UPDATE Employee: ET Customer Support

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Do not use Empire Today Flooring.  They use wet and improperly stored flooring. Buyer beware.  This Company  uses wood that will "cup" after laid.

Do Not Use Empire Today Flooring.

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This report was posted on Ripoff Report on 02/27/2013 09:24 AM and is a permanent record located here: http://www.ripoffreport.com/r/Empire-Today/internet/Empire-Today-Wet-wood-and-improperly-stored-in-warehouse-Cupping-issues-all-througho-1020938. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

ET Customer Support

AUTHOR: Business Response - (USA)

Kay, its disappointing that youve been experiencing issues with your product. We can assure you that we carry only quality, name-brand products, and we are committed to working with our customers if ever problems arise. We would like to speak with you so that we can better understand the problems youve been having, but we are not able to locate your account with the information you provided here. Please call us at 888-588-2315 x4195 or email customersupport@empiretoday.com, and we will follow up to work towards a resolution. Thank you. Rebekah Clerk, National Customer Service Manger
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