I bought, so I thought, 3bd, 3ba, no blackouts for 4 weeks. The company Encanto PRC located at EL Faro in Playa Del Carman, also known as Selective Escapes is nothing but a scumbag shell game of a company(s).
After purchasing I noticed something missing, maybe a few things. When you rescind your membership you have to do it in writing within 5 business days (does that include weekends? Noone knows). I called but, could not get an address, was assured that the process to rescind was started and they have 15 days to refund that was about 45 days ago.
All the paper work has no address. Phone numbers are bogus too. Finally got the number by calling front desk at EL Faro, so I;m calling international and get nothing but empty promises. Told person needed to talk to is busy, or they are out, whatever can never get through to anyone.
Have done my research and can not find anything negative about these companies. Probably because they all run this shell game. Encanto got me there and sold me. Selective Escapes took my money. And Encanto PRC, Private Residence Club, the PRC is a different company as well. So, I emailed about 12 people, nothing, even the CEO of Encanto. Then there is an Encantogroup.com owned by Garcia Porras and Luis Ernesto, who own many other companies.
Anyone else having this problem can go to Profeco which is Mexico's Federal Attorney's Office of Consumer (PROFECO) web site. They protect the rights of the consumer, to foment the intelligent consumption and to try the equity and juridical safety in the relations between suppliers and consumers.
Here are some links: