• Report: #345233

Complaint Review: Epoch.com Manstermed Bustyandreal.com

  • Submitted: Fri, June 27, 2008
  • Updated: Wed, December 10, 2008

  • Reported By:Los Angeles California
Epoch.com Manstermed Bustyandreal.com
2644 30th St., 2nd Floor Santa Monica, California U.S.A.

Epoch.com Manstermed Bustyandreal.com Signing up for a free trial misleadingly lead to an expensive monthly membership not agreed upon. Santa Monica California

*UPDATE Employee: SETTLE

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Epoch.com refused to refund any of the fraudulent charges to my credit card (I use the word "fraudulent" due to the fact that their merchant's website was setup to mislead or trick one into an unwanted membership). It turned out that my boyfriend had signed up for a 2 day TRIAL for $2.95 , which unknowingly turned into an expensive monthly membership that was definitely not agreed upon(approximately $40/month X 7months = $280, not including the overdraft fees caused by this automatic withdrawal from my bank).

Even though the wording on the website was misleading, Epoch's customer support would not listen to my explanation. An ethical company would never provide business to merchants that basically setup their websites to scam people out of their money. Their customer support is awful and I believe that I have perfect reason to report them. The law does not allow for companies to get away with fraud and I will make a diligent effort to have my voice heard, so that this does not happen to others. It's sad that there are companies like this that will find any way to sucker others out of their money and the advantages of online shopping we all once loved are disappearing before us as a result.

Christina
Los Angeles, California
U.S.A.

This report was posted on Ripoff Report on 06/27/2008 11:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/Epochcom-Manstermed-Bustyandrealcom/Santa-Monica-California-90405/Epochcom-Manstermed-Bustyandrealcom-Signing-up-for-a-free-trial-misleadingly-lead-to-an-345233. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

SETTLE

AUTHOR: Manster Med Legal - (U.S.A.)

MansterMed is a reputable and well established company dedicated to its clients/consumers. With client satisfaction in mind we have a team dedicated to resolving issues on a twenty four basis.
Please note that MansterMed has never been involved in any fraudulent transactions. We take unresolved issues extremely seriously and actively seek to resolve all issues.

In good faith, we strongly urge the author to contact us to settle this issue amicably.
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