The customers who frequent this shop are either too lazy to find better
one or like unknowingly getting ripped off and receiving mediocre
service. AVOID! IN SHORT: VERY POOR ETHNICS/INTEGRITY FROM STAFF, SHODDY
WORKMANSHIP, EXPENSIVE. and unacceptable work on very SIMPLE work. Do
yourself a favor and find another shop. AVOID! NOT TIRE REPAIR
PROFESSIONALS - Conniving salesmen at best.
I drove to this shop to have a deflating tire repaired. The sales rep,
Michael, said it would cost 35$ to repair a flat tire and the wait would
be 1 hour. I agreed, but I only wish I had read these reviews and saved
myself the trouble of coming here.
The truth is the seem like NICE people. They were courteous and polite
when they were taking my contact info and swiping my credit card but
that's it. The actual repair was dreadful and absolutely unacceptable.
These guys are liars and will take advantage of trusting-passive
hardworking people of buffalo.
They waited an hour and half to tell a LIE and make it seem legitimate.
Daniel Hiebert, one of their technician, told me my tire was
UNREPAIRABLE ( blatant lie having checked the tire myself later and
going to another shop and having it fixed) and I needed a new tire. How
much for a new tire? For a single tire: $210. Not even for a matching
Dunlop tire I had but one with "exact tread match." OUTRAGEOUS.
I guess they didn't care about my future business and instead of doing
the right thing and plugging the tire for $ 35, they thought they could
make a quick dime off a young college student. They preferred to rip me
off as a first time customer. So I just asked to put the spare on, and
they did for 30$ dollars.
When I got my car, I gave them the benefit of the doubt and didn't check
the tire pressure for the spare they put on. I drove a mile and decided
to check it out of curiosity. The tire had a pressure of only 15 PSI.
The recommended Psi for my car is 35 PSI. This is a very dangerous not
have the correct pressure. Lower pressure means more friction and stress
on the tire. The tire could have blown out and become ruined. The
standard PSI for car tires is at least 30, so this implies that they
didnt even check the pressure. Very ODD FOR A TIRE SHOP. VERY
IRRESPONSIBLE TO RELEASE THE CAR TO ME IN THAT FASHION. They made it
very clear that they didn't care about my safety or my continued support
of their business.
Shame on the technician DANIEL HIEBERT! Michael and the entire staff at FIRESTONE AUTOCARE.
DUNN TIRES ON TRANSIT RD. ACTUALLY FIXED MY TIRE INSTEAD OF TRYING TO CHEAT ME.
Don't take a risk at this place. They even cheated the elderly lady
before me. They told her there was wear on the side of the tire and
recommended a wheel alignment for 30 dollars. Unsurprising she took
**If they do such poor work just putting on a spare tire and don't even
bother filling it with air (pathetic 15 PSI). Why risk asking them to
fix something you can't see so easily or test yourself. It's all about
integrity when it comes to repair shop. FIRESTONE AUTOCARE doesn't have
BTW. Their invoices says they aren't responsible for any items that go
missing while your car's under their care. GREAT policy way to value and
comfort your customers. Another reason to avoid.