- Report: #260028
Report - Rebuttal - Arbitrate
Complaint Review: FONTANA SUMMIT PETSMART
FONTANA SUMMIT PETSMARTFONTANA, California U.S.A.
FONTANA SUMMIT PETSMART WORSE GROOMERS EVER! LIES AND INSULTS! ripoff FONTANA California
*Consumer Suggestion: K, seems to happen at all stores
*UPDATE Employee: That's messed up...
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I thought this was very weird but I figured that they were the professionals, so I would just rely on them. At 3, no call, 4...no call, finally at 5:00 I called and a lady said that she wasn't dry just yet!!
I was furious. My dog had been there since 9:00 that morning, probably scared senseless, locked up in a cage. I drove down there and the entire staff was working on other pets. I asked about the status of my dog, and one of the groomers said "She is giving us a hard time and doesn't want to dry off", then she added " Do you now have her bathed often?"
Now I was mad, I have taken her to that location twice before, with no problems. Come to find out, she had been locked up all day, with a dryer in her face. I immediately asked to speak to a manager. The manager came out with my dog, soaking wet. It seemed as if they had just bathed her right before I got there!
I grabbed her and walked out. The manager came after me apologizing. I didn't want to hear it. They lied, kept my dog locked up without food, and insulted me in front of a line of customers. The manager offered me a free grooming for the future. my response "Stick it up your a**".
This report was posted on Ripoff Report on 07/10/2007 08:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/FONTANA-SUMMIT-PETSMART/FONTANA-California-92336/FONTANA-SUMMIT-PETSMART-WORSE-GROOMERS-EVER-LIES-AND-INSULTS-ripoff-FONTANA-California-260028. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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