- Report: #1062685
Report - Rebuttal - Arbitrate
Complaint Review: Family Pool Fun
Family Pool Fun316 West Broadway, Browns Valley, MN 56219 Browns Valley, Minnesota USA
Family Pool Fun AKA BW IncBacker Wencel Inc Family Pool Fun rips people Off Browns Valley Minnesota
*UPDATE Employee: We are willing to resolve any concerns you have...
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I purchased a $2400.00 plus pool from Family Pool Fun back in April. I had it installed in May and after the pool installer ($1,000 ) put it up we noticed that the wall had dents all over it. The rails that hold the walls up are very flimsy. The top caps do not even fit on each other. The rail that holds the wall is only about 1/2 tall.Barly tall enough to hold the wall.The liner is so thin, I even tried to upgrade my liner but Mr Backer assured me this was a great liner. After we had the pool filled at a cost of $500.00 the ladder began to float, the cheap plastic hoses that go to the pump leaked. So I took pictures of our wonderful new pool and contacted Mr Jay Backer (VP) At that time he infomed me to email pictures and I did. Two weeks past and I had not heard from Mr Backer so I emailed him. Mr Backer than informed me that he never received pictures from me. So I emailed them two different times. Several days passed and I had not heard from Mr Backer so I contacted Mr Backer again. At that time he told me that my pool installer did not install my pool correctly. I asked Mr Backer to please explain what my pool installer did wrong and I have never heard from Mr Backer again. In all reality, Family Pool Fun has $2400.00 plus, of my hard earned money and we have a pool with a floating ladder,leaking hoses,cheap rails,dents and cheap track for the wall. My installer told me that this pool is about a $700.00 wholesale pool. To bad I didn't talk to him before I purchased mine. Mr Backer is a sweet talking sales man. Even said he has the same pool and has had it for 8 or so years and its wonderful. I thought I should call and talk to Mr Backers boss but I soon found out that his son or brother Jeff Backer Jr is the president.. so no point. Why contact customer support when it is Judy Backer. So it looks like there all related and crooks so why waist anymore time. They will not answer my emails.Pool is still under warranty but they will not stand behind this. What ever you do please do not purchase a pool fro Family Pool Fun.
This report was posted on Ripoff Report on 06/27/2013 05:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/Family-Pool-Fun/Browns-Valley-Minnesota-56219/Family-Pool-Fun-AKA-BW-IncBacker-Wencel-Inc-Family-Pool-Fun-rips-people-Off-Browns-Valley-1062685. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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