My experience is similar to the last person's........
I bought on Saturday, cancelled via fax on Sunday, and my checks were still deposited and cleared on Thursday.
After numerous calls, I was told my refund was in the highest priority status available, and that I should expect it in 10 days. After several more calls, I was advised that the company had 4-6 weeks to process the refund.
I called six weeks to the day and only get the answering machine advising to leave a message or send an email or fax. The VM box is perpetually full and emails and faxes are not returned.
On November 13, Marsha Covey, Customer Service Manager for GLC, Inc., wrote in response to my BBB complaint, We have verified that the customer has complied with all the cancellation procedures and will be refunded as soon as the company funds their refund account.
On November 21st , Kirri (customer service representative for GLC, Inc.) left a message on my voice mail stating that there were "difficulties with refunds going out and as of now, none are going out. She continued citing that GLC, Inc., is waiting for the companies to fund their refund accounts but were having difficulties due to the banking situation.
My checks were deposited to JP Morgan Chase Bank, so any problems with Washington Mutual would have preceded these transactions. Further, to my knowledge, no depositor accoutns were affected by WaMu's situation. The checks were deposited into a GLC, Inc., account and proceeds should not have been disbursed to Fun Sales, Inc., given the cancellation.
Here's what I know......you can do as I do and call Cody Payne at his home at 303-674-2202. He is the owner of GLC and Magazines, Inc. He will never return your calls because he is spineless and has no accountability whatsoever. If you call during the day, you can speak to his wife, Jennifer, who will lie to you and claim she's the housekeeper. She is actually affiliated with American Cash Awards. You won't get far, but you may get some satisfaction out of talking to someone. You can send mail to him at 2656 Kittredge Park Rd, Evergreen, CO 80439. You can also visit Cody's myspace page and see how he's living it up on our money at www.myspace.com/406668725
Kealy Landes is the CEO for Fun Sales but claims he's just the Field Manager. He's a real piece of work....got Ashley, one of his crew who is 10 years younger than him, pregnant. He actually responded to a couple of my messages promising to look into the matter and get back to me, but quickly went completely quiet. You can visit his myspace page by searching www.myspace.com/fsiopportunities
If you like, you can call his Mom at 301-934-0154 and tell her what a fine man he turned out to be, and by the way, has an active warrant out for his arrest in Minnesota (http://www.co.olmsted.mn.us/courts/active_warrants.asp). She must be proud!
You can also visit my tribute page to Kealy Landes at www.myspace.com/434323623
I also called Marsha Covey, the Customer Service Manager, at home. She claims that there is a banking issue associated with WaMu but doesn't really know what it is. Of course, she's the same one telling the BBB that the delay is due to Fun Sales not funding it's refund account. BTW - Marsha lives a stone's throw from Cody in Kittredege, CO.
Lastly, you can send a demand letter to their registered agent, Edmund Lambert, 25903 North Turkey Creek Road, Evergreen, CO 80439. You can email me at firstname.lastname@example.org, and I can provide a sample and Mr. Lambert's phone and fax numbers. If your demands are not met, you can file in small claims court for $9 and seek reimbursement of your refund along with any associated costs.
Beyond that, I'm heading to Colorado. Anyone with me?
Keep the pressure on!