Report: #558126

Complaint Review: Funding Hubhealthy

Submitted: Thu, January 21, 2010
Updated: Wed, February 03, 2010

Reported By: Miss Pink — Bellevue Washington United States of America

Funding Hubhealthy

Reno, NV Reno, Nevada United States of America

Phone: 888.771.4533
Web:
Category:

Funding Hubhealthy Netdiscounts Costsave Billed me for mystery foot/fitness/energy/equipement/clothing Reno, Nevada

*UPDATE Employee: Resolution Offer

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Received my cc bill today with two mystery charges: $29.95 for 'funding hubhealthy' and $2.97 for 'netdiscounts costsave.' Called the TF number -- 888.771.4533 -- and asked what the charge was for. The rep told me it was for a purchase I made on 12/16/09. Could not tell me what the purchase was, but said (to help jog my memory) the purchase was in the genre of health, fitness, diet, fitness clothing, exercise equipment or food or energy bars or vitamins or supplements. Was unable to narrow the charge down.

Also then admitted that there was a second charge for $2.97, rep admitted it was the same company and he said that netdiscounts costsave was really cool, it was like eBay only better and by joining this I'd be able to buy iPods and things and that it didn't make sense to dispute that charge because $2.97 was "such a great deal." When I asked him to clarify what, exactly, my $2.97 was getting me --- there was a pregnant pause.

This report was posted on Ripoff Report on 01/21/2010 05:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Funding-Hubhealthy/Reno-Nevada-/Funding-Hubhealthy-Netdiscounts-Costsave-Billed-me-for-mystery-footfitnessenergyequipem-558126. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Resolution Offer

AUTHOR: Customer Service Administrator - (USA)

SUBMITTED: Wednesday, February 03, 2010

Our company represents some of the Fit Factory and Cost Smashers programs, which may show on a billing statement as HubHealthy and CostSave. These bonus programs often accompany various online health products or dietary supplements that are ordered over the internet and I apologize for any misunderstanding that might have occurred when you made you purchase online.

All pertinent information about Fit Factory & Cost Smashers is provided before entering any method of payment information online - this provides access to all the terms and disclosures, as well as customer service numbers.

Your post mentions that you have already contacted Customer service at 888-771-4533. Our company strives to give the highest standard of quality customer service, and if you feel you were not treated fairly, or would like to discuss additional issues, please contact me directly at 435-773-1795, or you may email me at customerservice@cshelp.org, and I will be happy to assist you with your concerns.

If you are another customer reading this and you have tried customer service and feel that we have failed you, or you feel you were mistreated in any way, please call me directly and the number above, or the customer service email, and I will be happy to address your concerns ASAP.

Sincerely,

Online Customer Support