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ED Magedson – Founder
Ripoff Report
ED Magedson – Founder
Ripoff Report
- Report: #558126
Complaint Review: Funding Hubhealthy
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| Funding Hubhealthy Reno, NV
Reno, Nevada United States of America |
Funding Hubhealthy Netdiscounts Costsave Billed me for mystery foot/fitness/energy/equipement/clothing Reno, Nevada
*UPDATE Employee: Resolution Offer
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Received my cc bill today with two mystery charges: $29.95 for 'funding hubhealthy' and $2.97 for 'netdiscounts costsave.' Called the TF number -- 888.771.4533 -- and asked what the charge was for. The rep told me it was for a purchase I made on 12/16/09. Could not tell me what the purchase was, but said (to help jog my memory) the purchase was in the genre of health, fitness, diet, fitness clothing, exercise equipment or food or energy bars or vitamins or supplements. Was unable to narrow the charge down.
Also then admitted that there was a second charge for $2.97, rep admitted it was the same company and he said that netdiscounts costsave was really cool, it was like eBay only better and by joining this I'd be able to buy iPods and things and that it didn't make sense to dispute that charge because $2.97 was "such a great deal." When I asked him to clarify what, exactly, my $2.97 was getting me --- there was a pregnant pause.
Also then admitted that there was a second charge for $2.97, rep admitted it was the same company and he said that netdiscounts costsave was really cool, it was like eBay only better and by joining this I'd be able to buy iPods and things and that it didn't make sense to dispute that charge because $2.97 was "such a great deal." When I asked him to clarify what, exactly, my $2.97 was getting me --- there was a pregnant pause.
This report was posted on Ripoff Report on 01/21/2010 05:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Funding-Hubhealthy/Reno-Nevada-/Funding-Hubhealthy-Netdiscounts-Costsave-Billed-me-for-mystery-footfitnessenergyequipem-558126. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 UPDATE Employee
Resolution Offer
AUTHOR: Customer Service Administrator - (USA)
SUBMITTED: Wednesday, February 03, 2010
Our company represents some of the Fit
Factory and Cost Smashers programs, which may show on a billing statement as
HubHealthy and CostSave. These bonus programs often accompany various online health
products or dietary supplements that are ordered over the internet and I
apologize for any misunderstanding that might have occurred when you made you
purchase online.
All pertinent information about
Fit Factory & Cost Smashers is provided before entering any method of
payment information online - this provides access to all the terms and
disclosures, as well as customer service numbers.
Your
post mentions that you have already contacted Customer service at 888-771-4533. Our company strives to give the
highest standard of quality customer service, and if you feel you were not treated
fairly, or would like to discuss additional issues, please contact me directly
at 435-773-1795, or you may email me at customerservice@cshelp.org, and I will
be happy to assist you with your concerns.
If you
are another customer reading this and you have tried customer service and feel
that we have failed you, or you feel you were mistreated in any way, please
call me directly and the number above, or the customer service email, and I
will be happy to address your concerns ASAP.
Sincerely,
Online
Customer Support
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