Funding*Hubhealthy, FitFactory.com, fit-fac.com,8664071022 NV, HUBHEALTHY8887714533 , etc. Fitness/diet pills, follow-on on-line fitness services. Reno, Nevada

I have now received a check for $239.60 for charges for services we did not use.  While the length of the time involved was more that 8 months, we accepted an 8 month refund settlement to end the open membership charges that were overlooked.  We accepted responsibility for not catching the opening of a membership when receiving a reduced price for the dietary product called "Aside".  We still do not think that this process of signing people up for membership by not checking something on a form is not proper.  We suggest to Hubhealthy that the form be made more clear to potential customers so that this will not occur in the future.  This closes our report unless the charges appear on next months charge card again.

   I would like to thank the Rip Off site for having information on this company that helped us get into contact with Hub Healthy.  You have provided a needed and helpful service.

d**k Schaefer, Niceville, FL

Our company represents some of the Fit Factory programs which may show on a billing statement as Hubhealthy or fit-fac.com. Fit Factory is a companion program that comes with various online health products or dietary supplements and I apologize for any misunderstanding that might have occurred when the product was purchased online.

All pertinent information about Fit Factory was provided when payment information was entered for the product and before final submission of the order - this provided access to all the terms and disclosures, as well as Customer service numbers, for greatest support and success with the product.

I would just like to clarify, that by calling to cancel the Acai product, this did not cancel the Fit Factory portion of the offer we are a separate company - and our customer service # was provided on the order page, in the terms and conditions and in the confirmation email we sent at the time the order was placed. The first contact our company received was on the same day this complaint was filed but because we do understand that misunderstandings can occur, and our company strives to give the highest standard of quality customer service, we have made contact with the customer and have been able to resolve their concerns.

Customer Service for Fit Factory can be reached at 866-407-1022. If you are another customer that is reading this and you have already tried customer service, but feel that we have failed you in some way or you feel you weren't treated fairly, please call me directly at 435-773-1795 or email me at customerservice@cshelp.org  and I will be happy to address your concerns ASAP.

Sincerely,
Online Customer Support

I have been able to contact "Hubhealthy,fitfactory.com" due to my interaction with this site.  The company Fit Factory now has the facts that I published on this site and have agreed that this was a misunderstanding and mistake when my wife origionally asked to terminate our contract.  They have now terminated my contract for services we did not use and have agreed to refund eight (8) months of the money taken via our credit card.  I will again update this report when the check that is in the mail arrives, that will successsfully conclude my concerns.