• Report: #304330

Complaint Review: GE-Zurich Warranty Mangement, & Home Depot

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  • Submitted: Tue, January 29, 2008
  • Updated: Fri, February 06, 2009

  • Reported By:Stone Mountain Georgia
GE-Zurich Warranty Mangement, & Home Depot
GE-ZurichWarrantyManagement Internet U.S.A.

GE-Zurich Warranty Mangement, & Home Depot will not honor my request for a new refridgerator. Rapid City, South Dakota

*UPDATE Employee: Please call me to help you with your complaint.

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I purchased a new Maytag side-side refridgerator from Home Depot in December 2004. The Maytag was installed on 1/10/05. I have reported numerous repair thru my Home Depot 1-year warranty and thru my extended 3-year warranty with GE-Zurich Warranty Magement, Inc. The Maytag was paid for in cash and the warranty's were paid for in cash. Everytime I call for a repair on the Maytag, I get the run-a-round between Home Depot and GE-Zurich. Why am I having to call in so many repairs on a brand new Maytag???

I have requested a new replacement for the Maytag about five-six times, the latest being 1/29/08. They continue to send technicians out that don't know their but from a hole in the ground. Today I was told that the Maytag needed a new compressor which will not be delivered until 2/07/08. This is totally unacceptable. I don't like to play the race card because I am absoutlely not a racist. I am African American, everytime I complain about the Maytag I get all kind of excuses why they can't come out and/or they come out and the problem is only resolved temporarily.

I am contacting the Better Business Bureau, Consumer Affairs, the Mayor's Office in the state in which the item was purchased and GE-Zurich, President of Home Depot and anybody else I can think of to get some satisfaction.

I have documentation to prove that I have had the Maytag serviced many times.

All I want is a working refridgerator with a warranty that is honored by a reputable company. I am so frustrated because the people I speak to at Home Depot and GE-Zurich could care less and they treat you like you are dirt under their feet. They don't care if people in their 60's have a regridgerator or not. The warranty has been paid God have mercy on you if you need anything repaired.

I truly hope the Better Business Bureau, Consumer Affairs, President of Home Depot and the Mayor's Office and President Bush can assist me in getting a new refridegerator.

G G
Stone Mountain, Georgia
U.S.A.

This report was posted on Ripoff Report on 01/29/2008 10:39 AM and is a permanent record located here: http://www.ripoffreport.com/r/GE-Zurich-Warranty-Mangement-Home-Depot/internet/GE-Zurich-Warranty-Mangement-Home-Depot-will-not-honor-my-request-for-a-new-refridgerat-304330. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Please call me to help you with your complaint.

AUTHOR: Christian At Home Depot - (U.S.A.)

Dear Home Depot Customer,

On behalf of The Home Depot I apologize for any inconvenience you may have experienced in regard to your purchase of a refrigerator with our company

Please know that it is The Home Depot's goal to satisfy all of our customers with our products and services. We look forward to assisting you and your family with all of your future home improvement needs. Please do not hesitate to contact me if you have any questions.


Sincerely,

Christian L. Sagna
Agent Expert
2455 Paces Ferry Road/B-3
Atlanta, GA 30339
Phone: (770) 433-8211 or 800-654-0688 x84861
Fax: (770) 384-5038
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