- Report: #1004700
Report - Rebuttal - Arbitrate
Complaint Review: GREATCALL, Inc.
GREATCALL, Inc.10935 Vista Sorrento Pkwy #200 San Diego, California United States of America
GREATCALL, Inc. 5 STAR URGENT RESPONSE Design is Dangerously DEFECTIVE San Diego, California
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This company sells a small unit to hang around your neck to call from anywhere
and get help. NEW company. I had worn the unit only 2-3 days. I was
perspiring heavily (86 degree Florida day). Problem is their unit is NOT Sealed or waterproof.
In my case I was sitting at my computer in FLORIDA -
temperature 86 degrees and high humidity. My unit around my neck started
calling 911. I had to explain 4 or 5 times that I had not called. Then unit
sputtered dead. Unit came back on and started calling Great Call - told them I had not
made call. Referred to their Technical department.
I have dates, times and all GreatCall personnel I have communicated with but will leave that out for now. The Technician basically treated me like an IDIOT when I told him what unit did. He said that defect
ONLY happened when unit was dipped in water. (guess must be useless in shower or bath?)
I had the unit only 2 days and had not showered yet and since I am in wheelchair I had not gone swimming or surfing, etc. ( I am 72 year old retired businessman) Technician stated they had NEVER had a case of "perspiration" setting off the unit. I told him that Electrical Engineering was my forte in college and if the unit is not air-tight and waterproof, accept it happened.
Incidently, there is no UP side gain to my call to them. I did not ask for refund or anything but replacement. (used 2 days)
No further answers to me on what about golfers, sun-tanners, etc. wearing a life
support system that is not sealed and may be inoperative? He stated I should send it in, they check it and but if water damaged I would be charged for a replacement unit - end of story!
That is $69.95 - which I can afford. However, when I KNOW the perspiration HAD to
do it - I will spend what time and money I care to to let people know they may
have a unit that is around their neck that is defective and thus they could die
from no way to get help.
Really wish had not happened as I do think their Concept is
Fantastic --- just stopped short of using their brains to look ahead to
potential problems. They WILL waterproof it as otherwise they are selling and
promoting a defective product -- which is FRAUD.
This is a genuine complaint that is 100% meritorious and GREATCALL knows they have a defective product that could jeopardize lives.
This report was posted on Ripoff Report on 01/28/2013 09:48 AM and is a permanent record located here: http://www.ripoffreport.com/r/GREATCALL-Inc/San-Diego-California-92130/GREATCALL-Inc-5-STAR-URGENT-RESPONSE-Design-is-Dangerously-DEFECTIVE-San-Diego-Californ-1004700. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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