• Report: #1168390

Complaint Review: Geico

  • Submitted: Fri, August 08, 2014
  • Updated: Fri, August 08, 2014

  • Reported By: John — Bethpage New York
Nationwide USA

Geico Damage done to my car through Safelite, a Geico service. Geico would not reutrn my calls after Bethpage, NY Nationwide

*Author of original report: Thanks for your long winded response.

*UPDATE Employee: Safelite =/= GEICO

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My father passed away in March of this year & one of the things he left me was his Dodge Charger that he absolutely loved. When I took over the car, it needed a lot of help. So after $5500 later, the car now looks like something my father would have been proud of. So, in early July I noticed 3 chips in the windshield & I called Geico about my glass coverage. I am told to schedule my repairs through Safelite & they will pay for it. I always see the Safelite commercials about them repairing these kinds of damage.

I scheduled Safelite through Geico to come out to "repair" my windshield. They arrive on time & begin work. Next thing I know, they are in the middle of pulling the extinguishing windshield out which only had 3 small chips in it & are about to install a new windshield. I had specifically said to both Geico & Safelite that it only needed to be repaired, not replaced. The new windshield is also sub par compared to the original as well.

Upon completion, I noticed they left a lot of resin on both front fenders near the windshield & all along the new windshield, as well as resin inside my interior. I had a hard time cleaning up the resin on the exterior of the car. I STILL can't get the resin out of my interior. After finally cleaning the exterior of my car, I notice that they left scratches on both front fenders. I had just gotten this car painted 3 months prior & now it's ruined.

I then called Geico to complain & all they would do is transfer me over to Safelite who then told me I would have to take my car down to the local shop for the shop manager to inspect. I arrive at the local shop & wait about 10 mins for the rude receptionist to get off of the phone to help me. Meanwhile the even ruder shop manager who was sitting directly behind her would not get up to even look at me. He was way too busy talking with with one of his friends to even do his job. She finally finished her call & had the manager come out to inspect my car. He would not take any responsibility & proceeded to start an argument over how his guys could not have caused this damage & that he was only willing to buff the damage out. The scratches go down to the metal. You can’t buff that out. This now has to be repainted. I’m already fuming at this point, I don’t need this guy to get me anymore angry than I already am.

I then call Geico again to get them on this because I’m not paying for damage done to my car when it was their recommendation to have Safelite replace my windshield when it only needed to be replaced. I am told that they will contact Safelite, set up compensation & call me back within 24 hours. I never hear back from Geico. I contact Safelite again & talk to Steve Moreo with their Executive Service Team who also tells me that he will be in touch with me by the next morning. I never hear back from him. I contact Safelite yet again the next day, this time through Facebook. The person I am now put in touch with, Sarah Powers (also with their Executive Service Team) tells me that she was told that I had refused their offer to have my car repainted. I NEVER said that. I had told them that it needed to be repainted. She then tells me that I would have to bring my car to one of their body shops to see if they feel the scratches can be buffed out. I refuse to bring my car to any place connected to Safelite. I worked in the autobody field before & I know what kind of damage is there. I then threaten legal action & get an estimate from a body shop that I trust. It’s funny, the only way I was ever able to get anything accomplished with these crooks was through Facebook & with my attorney contacting them.

I now have to be without a car for 2 days while the damage they caused is being repaired. I am so livid at Geico & Safelite. This experience with both companies has opened opened up wounds while dealing with my father’s death. It has left me livid & hurt & this shouldn't have been something that I should have had to deal with in this troubling time.

I will be dropping my Geico coverage as soon as the repairs to my vehicle are completed.

This report was posted on Ripoff Report on 08/08/2014 10:12 AM and is a permanent record located here: http://www.ripoffreport.com/r/Geico/nationwide/Geico-Damage-done-to-my-car-through-Safelite-a-Geico-service-Geico-would-not-reutrn-my-1168390. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Thanks for your long winded response.

AUTHOR: John - ()

My problem was never receiving a return call from Geico after trying to contact them so many times. It's the least they could do since they take my money every month. Oh & I do have phyisical evidence that I submitted to both Geico & Safelite.


Thanks for your help.



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#2 UPDATE Employee

Safelite =/= GEICO

AUTHOR: Chase - ()

Let me just throw something out on the playing field right off the bat....GEICO is not Safelite. GEICO, just like every other company out there, has their selection of "go to" providers. While Safelite is a suggestion, it it not a requirement. I have seen people use Safelite plenty of times without a single problem. Now don't get me wrong, no one is perfect, and there are bound to be lots of times when companies screw up...and while it appears you had some difficulty with Safelite, this has nothing to do with GEICO - other than the fact that they suggested them to you.

If you go to Best Buy and sign up for an AT&T plan and then AT&T double charges you for your first month, is this Best Buys problem? No, it isn't. Will Best Buy try to do what they can for you? Probably...just like GEICO did.


You threaten to drop GEICO because their suggestion wasn't perfect. Again, don't get me wrong, i'm sorry to hear that your car sustained the damage that it did...I'm not pointing fingers as to whether Safelite did or did not cause damage to your car....but what this boils down to again is, GEICO is not Safelite.

I am almost certain that you will say to me, "Well my insurance company is supposed to suggest shops that actually fix my car, not damage them more." And my response would be, you are absolutely correct. GEICO suggested a shop to fix your car....a shop that normally does good repairs. But just like any business there are times where things go not as intended.

Is it good or bad that Safelite gave you a hard time with what happened? I'm not going to go into that because that's a seperate issue. Without physical evidence that supports that there was (a.) no damage to the alleged areas prior to Safelite touching your vehicle, and (b.) that damage occured while in the possession of Safelite, then no one is going to enforce that Safelite is liable for your damages.

I'm not going to ramble on any further but you need to understand again that Safelite's actions are not the responsibility of GEICO. Yes, it is expected that your insurance company will recommend a reputable location as most people are not familiar with trustworthy repair shops, and thats what GEICO did.


The fact that Safelite's actions allegedly caused further damage to your car are out of GEICO's control and thus in the end: GEICO should not be held liable for their actions given that under normal circumstances (99% of the time) there is no problem or concern. With that being said you should not retaliate against GEICO with your threats to drop them as your insurance carrier for these reasons.

However, let's be real....it doesn't matter what I say, You're going to do what you want just like everyone else.

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