- Report: #1003855
Report - Rebuttal - Arbitrate
Complaint Review: Godaddy.com
Godaddy.com14455 N Hayden Rd Scottsdale, Arizona United States of America
Godaddy.com POOR customer service and support Scottsdale, Arizona
*Author of original report: Payment
*UPDATE Employee: Regarding Your Experience
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My website is very simplistic. After I paid my monthly billing I was told the following. 50% of the time it takes about 2 hours to reinstate service, 45% of the time it takes 6-8 hours to reinstate, and 5% of the time it takes 24-72 hours. I think that is a major leap in time frames. I was told that if the service was not up the next morning to call. I called the next morning when the site was still down. I was told that it was unusual, but they would escalate the matter. 3 hours later and still no service. I called every 3 hours after that to check on progress. Each time I received a different answer as to why it was still down. One rep stated that I was in line to be assisted, then one stated my case was being worked on at that moment and would only be a few more minutes until I was up. 3 hours later I called and was told they had not yet gotten to my problem. I was informed that the 24-72 hour time frame STARTED when the case actually got to the escalation department! This continued to change back and forth every 3 hours for 3 DAYS! I was told when they resolved the problem that they would email me. Problem was finally fixed on 4th day, but no email. My very simple $free website took them 4 days to fix. During that time I lost business of what scale I do not know.
Here is where it gets really insulting. I asked for a free months hosting ($29.95 value) due to the business that I lost. They offered me a discount 20% coupon if I buy 3 months of service. A coupon that they email to EVERYONE! So, the MAJOR corporation GODADDY would not offer real customer assistance in the form of a months hosting service that does not cost them $29.95! Their experts could not resolve a hosting for 4 days, I lose business, and they did not see me as a valued client. At least a client worth $29.95. Like the satellite service providers, hosting is on every block. Funny enough, they satellite/cable providers are bending over backwards to make their clients happy!
Horrible service and worse, clearly Godaddy does not value their clients. No wonder the U.S. is loosing so much business to overseas companies.
This report was posted on Ripoff Report on 01/26/2013 11:09 AM and is a permanent record located here: http://www.ripoffreport.com/r/Godaddycom/Scottsdale-Arizona-85260/Godaddycom-POOR-customer-service-and-support-Scottsdale-Arizona-1003855. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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