• Report: #325496

Complaint Review: Grant Master / ravenmedia

  • Submitted: Sat, April 12, 2008
  • Updated: Mon, April 14, 2008

  • Reported By:Lakeland Florida
Grant Master / ravenmedia
2620 S. Maryland Parkway Suite#969 Las Vegas, NV., Nevada U.S.A.

Grant Master, ravenmedia, Starting Out On The Web As Grant Funding Solutions I ask for a copy of a free disk, prior to that I had read that I 7 days to cancel or be charged $29.00 per month each month until I found out they are crooks, So always read the tiny words at the bottom of each ad on the net especially if it says free anything Las Vegas, Nevada

*UPDATE Employee: Resolution Offer

*Consumer Suggestion: Government information is free

*Consumer Suggestion: Government information is free

*Consumer Suggestion: Government information is free

*Consumer Suggestion: Government information is free

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I sent for a copy of free govt. grants for 2.97 to buy the disk and mailing, I had read the teeny tiny terms & conditions prior to ordering, in the fine print it said I had 7 days before they would start charging me $29.00 each month until I canceled, in writing or called their # to cancel, so here I am reporting that I sent them an email and reported them here in these pages, they have 3 different faces to get you under their wings. I've sent them an email telling them to drop me from their lists, & told them I had found out their tricks and was also reporting them too the BBB, I will continue to add to this after I see if they have taken more than the costs of mailing the CD plus the CD. So I have sent a letter & email requiring a signature on the mailed letter. I have read the tiny tiny terms and conditions on anything that is "free" and there is nothing free on the net if you read the fine print. Also when I have asked to be deleted from one list, I found my email address was sold to another set of companies.

Micael
Lakeland, Florida
U.S.A.

This report was posted on Ripoff Report on 04/12/2008 12:27 AM and is a permanent record located here: http://www.ripoffreport.com/r/Grant-Master-ravenmedia/Las-Vegas-NV-Nevada-89109/Grant-Master-ravenmedia-Starting-Out-On-The-Web-As-Grant-Funding-Solutions-I-ask-for-a-c-325496. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 5Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Resolution Offer

AUTHOR: Ryan - (U.S.A.)

I would like to discuss Michael's concerns with him to insure that he is taken care of. Unfortunately, without a last name or an email address I cannot find his account with the necessary contact information.

The Grant Master CD based Grant Program is designed to help customers Locate Grants, Find Grant Applications, Write Grant Proposals, and assist them with anything else that may be needed in the process of obtaining grant funding. The CD offers the ability to search for grants by keyword(s), in up to 5 simultaneous categories. This program is supplemented by a member's site, this site offers access to live chat support for assistance with any part of the application and proposal process or questions pertaining to the CD or the member's site. It also provides access to one of the largest grant data bases you can find anywhere. Here you can find both government and private foundation grants. It offers information from Dr. John Porter who is a licensed and certified grant writer. The information that is offered through our members website is more extensive than what other companies sell in coaching programs that cost thousands of dollars. So we feel that we are offering our clients the best value in the industry. There are no commitments with the free product. However, there is a bonus free trial period to membership websites that accompanies the free CD and we do our best to disclose this as it is stated 4 times throughout the ordering process - on the sales page, the order page, the confirmation page and in the confirmation/thank you email, it is then also explained in the 1st paragraph of the Terms and Conditions of the offer. We offer the trial periods to give our clients a chance to use the services and see the value of them for themselves before they are billed for them. The trial periods are free for 7-30 days from the order date depending on which bonuses apply. We do not charge customers that call customer service and cancel during the trial period. It is not our desire to bill clients who do not want the membership after the free trial offer.

When you order our product you must select "Ship My FREE Kit!". On the same page, either directly below or above, is this button is the following statement in no less than 10 point font:

Terms and Disclosures. By clicking "Submit", I am ordering the Grant Master CD and trial membership for $1.99 for Shipping and $1.00 for Handling/Insurance, after the 7 day trial I will be charged $39.95 a month thereafter if I do not cancel. I also agree to the 14 day and 21 day bonus trials to Express Business Funding and Network Agenda for $7.95 a month and $9.95 a month thereafter, should I choose not to cancel. I have read credit/debit statements as "GRANTSEARCHASST". For questions, call 866-396-5694 M-F, 9am-9pm, EST.

The above disclosure, directly from the sales page, explains that you will have 3 free trials. Nothing is hidden, nothing is in fine print and nobody is trying to trick you.

Michael, please contact customer service at the number provided in the above disclosure. There you will find a happy, helpful agent waiting to assist you with your account needs. You are certainly welcome to send a letter requesting cancellation if you would prefer to do it that way, but we do not accept online cancellations as is outlined in the Terms of the offer.

Michael, I am still not positive about what your complaint is, if you would like to discuss your concerns with me my contact information is listed below.

If you are another customer that is reading this and you have concerns you need addressed please contact customer service at the number above. If you have tried customer service and feel that we have failed you in some way or you feel you were mistreated in any way please call me directly at 435-773-1795 or email me at ryanr@wskc.org and I will be happy to address your concerns ASAP.

Sincerely,

Ryan R.
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#2 Consumer Suggestion

Government information is free

AUTHOR: Evelyna - (U.S.A.)

www.grant.gov
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#3 Consumer Suggestion

Government information is free

AUTHOR: Evelyna - (U.S.A.)

www.grant.gov
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#4 Consumer Suggestion

Government information is free

AUTHOR: Evelyna - (U.S.A.)

www.grant.gov
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#5 Consumer Suggestion

Government information is free

AUTHOR: Evelyna - (U.S.A.)

www.grant.gov
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